topic Quantum Spark 1550 upgrade issue in Spark Firewall (SMB)

Quantum Spark 1550 upgrade issue

babicmilan — Mon, 02 Oct 2023 18:33:48 GMT

After upgrade from version 81.10 to 81.10.07, after reboot I lose remote VPN connectivity with my appliance. Later, I have found that I have lost my configuration after upgrade.

When I connected to my appliance I had to pass First time configuration wizzard.

Luckily, I had a backup and I have done restore of configuration.

Critical issue !!!

Re: Quantum Spark 1550 upgrade issue

Chris_Atkinson — Mon, 02 Oct 2023 22:58:58 GMT

What process did you use to perform the upgrade (GUI or USB) and have you reported the same to TAC for investigation?

Re: Quantum Spark 1550 upgrade issue

babicmilan — Tue, 03 Oct 2023 06:32:01 GMT

Hello, I used a GUI upgrade process. I haven't reported to TAC for investigation.

Re: Quantum Spark 1550 upgrade issue

G_W_Albrecht — Tue, 03 Oct 2023 07:16:49 GMT

You also should be able to return to the last firmware version including configuration.

Re: Quantum Spark 1550 upgrade issue

HristoGrigorov — Tue, 03 Oct 2023 11:27:18 GMT

We had exactly the same issue yesterday. I though it was because of a bad room temperature/humidity combo but apparently it is a more wide spread disaster.

Re: Quantum Spark 1550 upgrade issue

Amir_Ayalon — Tue, 03 Oct 2023 13:09:22 GMT

Hi Guys

we tried to replicate the Issue in QA, so far without success.

maybe it is related to specific configuration.

please open TAC case and ask for a Task.

you can also share your configuration/backup with us (amiray@checkpoint.com) so we can this specific configuration in QA.

Thanks