topic Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback in Spark Firewall (SMB)

Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

ICSI — Thu, 28 Sep 2023 23:13:29 GMT

A few months ago, one of my clients encountered difficulties using WatchTower with a Quantum Spark 1600 Appliance. Upon investigation, we realized that this particular appliance isn't supported—quite disappointing. The client then reverted to their older 1555 appliance, and surprisingly, WatchTower was also non-functional there. After extensive discussions with tech support, a new software release was made available, resolving the issue on the older appliance.

Fast forward to today: I recently upgraded to an iPhone 14 Prox MAX running iOS 16.7 and equipped with WatchTower V 2.0.2. Unfortunately, I've been unable to connect to any of the active appliances deployed at my client sites.

To isolate the issue, I organized a Zoom call with technical support. I created a username and password specifically for this test. The support engineer used an Android device (Samsung) to test the connection, and it worked flawlessly.

This brings me to several questions:
- Is the issue related to iOS 16.7?
- Could it be something specific to my personal setup?
- Or is the problem rooted in the WatchTower app itself?

I'm interested to hear from anyone who is using a 1500-series appliance. What operating system are you running, and have you experienced any issues with WatchTower connectivity? Your feedback is highly appreciated and could benefit the community at large.

This connectivity feature is a crucial selling point, and it's unfortunate that I'm encountering these issues on my iOS device.

(text modified and created using: ChatGPT-4)

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

G_W_Albrecht — Mon, 02 Oct 2023 13:03:45 GMT

I am using WatchTower V 2.0.2. on both a iPhone 6s 15.7.9 and an iPhone 8 16.7 without issues with my 1550 and 730. I would check for running the last SMB firmware, though...

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

ICSI — Fri, 13 Oct 2023 03:14:56 GMT

I wonder if this has to do with iPhone 14 Prox MAX running iOS 16.7 because before it was working good. The tech support specialist commented that he was able to access using his Android phone.

they asked me to reset my phone, but I can not do it. I have Authenticators that I would have to re-sign in a bunch of apps and services to revalidate my account. not enought time for it.

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

G_W_Albrecht — Fri, 13 Oct 2023 07:10:05 GMT

Buy some cheap Android phone to use WatchTower.

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

ICSI — Tue, 17 Oct 2023 22:06:07 GMT

That sounds like a good idea but I better have the solution to the issue. What if my customer has the same phone? 😄 - probably I have to wait a little based what's going on in the Middle East.

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

ICSI — Wed, 03 Jul 2024 23:05:22 GMT

@PhoneBoy I still frustrated with the watchtower app, I have never ever been able to use it. Tech support does not help.

Who can for sure 100% can help? I feel unempowered when I can not use a thing that everyone seems to be using.

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

PhoneBoy — Wed, 03 Jul 2024 23:28:54 GMT

Please send me the relevant TAC SR in a PM.

Re: Issues with WatchTower on Quantum Spark 1600 & iOS 16.7—Seeking Feedback

Chris_Atkinson — Thu, 04 Jul 2024 02:08:26 GMT

So TAC advise you regarding the WatchTower Requirements (checkpoint.com)

To confirm the issue persists with 1500 series devices in your case?