topic Re: Web SmartConsole is not available after R81.10 Upgrade in Spark Firewall (SMB)

Can't Access WebUI

shanil420 — Sat, 09 Sep 2023 02:30:14 GMT

Hi Ofir,

I have a locally managed 1600 appliance running R81.10.07. For some devices i see the following screen after entering the credentials to access web console. Can you please help me what have cause this error.?

Re: Web SmartConsole is not available after R81.10 Upgrade

Ofir_Calif — Thu, 07 Sep 2023 16:34:11 GMT

Hi @shanil420 ,

i sent you a private message.

Thanks,

Ofir.

Re: Web SmartConsole is not available after R81.10 Upgrade

shanil420 — Fri, 08 Sep 2023 08:52:29 GMT

Hi Everyone,

We added our Active Directory Domain Controller to our locally managed 1600 firewall to monitor AD user wise traffic & deploy policies by the Security groups on AD. To do this I have enabled User Awareness and added AD credentials to Authetication Servers and i was able to sync security groups to firewall successfully but the Security Group based policies are not reaching the assigned policies. So then we upgrade the firmware to R81.10.07 from R80.20.35 because R80.20 is near to end of support.

After the upgrade I can create policies to Security Groups & now they are working perfectly.

Since the upgrade I cant access the firewall management console from domain connected devices but I can access web console from Domain server it self and devices that are not connected to domain.

This is the page visible after providing login credentials and inthe login events i can see the logs as login successfull.

Please help me what can cause this error. Is this a certificate related error?

Thank you.

Re: Can't Access WebUI

PhoneBoy — Sat, 09 Sep 2023 02:31:26 GMT

Admin note: forked from an unrelated thread and changed the subject.

Re: Web SmartConsole is not available after R81.10 Upgrade

Ofir_Calif — Sun, 10 Sep 2023 06:28:28 GMT

Hi @shanil420,
We will need more information and to take a look at your environment.

Please open a support ticket.

Thanks,
Ofir.