topic Re: Gateway loses connectivity after installing policies in Spark Firewall (SMB)

Gateway loses connectivity after installing policies

Elias — Thu, 06 Jul 2023 22:41:41 GMT

I have a 1500 model gateway, every time I install a policy the gateway restarts, has anyone had a similar problem?

Check Point
1570 Appliance

Regards

Re: Gateway loses connectivity after installing policies

Chris_Atkinson — Thu, 06 Jul 2023 23:30:38 GMT

Are you running firmware R81.10.07 or something else?

Re: Gateway loses connectivity after installing policies

PhoneBoy — Thu, 06 Jul 2023 23:58:38 GMT

This should not happen and recommend engaging the TAC if you are not on the latest release (R81.10.07): https://help.checkpoint.com

Re: Gateway loses connectivity after installing policies

Elias — Mon, 10 Jul 2023 14:16:21 GMT

Is using the version R80.20.15 (992001653)

Re: Gateway loses connectivity after installing policies

the_rock — Tue, 11 Jul 2023 18:36:06 GMT

As the guys said, its not normal behavior...can you confirm that everything in the policy looks fine? Logically, to me anyway, it sounds like there is either service or an object (or something else) causing this. When did it start happening?

I would ensure as Chris and Dameon said you have latest firmware, if so, call TAC immediately and let them investigate.

Andy

Re: Gateway loses connectivity after installing policies

PhoneBoy — Mon, 10 Jul 2023 22:38:39 GMT

Please upgrade to a more recent release.
The latest R80.20 release is: https://support.checkpoint.com/results/sk/sk165734
The very latest release is: https://support.checkpoint.com/results/sk/sk180628
If the problem still persists, please open a TAC case: https://help.checkpoint.com

Re: Gateway loses connectivity after installing policies

Elias — Tue, 11 Jul 2023 18:33:22 GMT

Thanks to all I found that the error was a policy with a nat, I deleted this rule and it worked

Re: Gateway loses connectivity after installing policies

the_rock — Tue, 11 Jul 2023 18:36:17 GMT

Good job!