topic Error Message displayed while running CloudReportGenerator in Spark Firewall (SMB)

Error Message displayed while running CloudReportGenerator

KevinKuo — Mon, 24 Apr 2023 03:12:45 GMT

I'm running CloudReportGenerator on Quantum Spark 1800 to generate the Checkup Report, but it's showing the following error message, I'm pretty sure that the connection and DNS resolution between the Firewall and Checkpoint are working properly ,How can I resolve this?

response:<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy Error</h1> <p>The proxy server The proxy server could not handle the request <em><a href="/api/securitycheckup/login">POST /api/securitycheckup/login</a></em>.<p> Reason: <strong>Error reading from remote server</strong></p></p> </body></html>

Re: Error Message displayed while running CloudReportGenerator

PhoneBoy — Wed, 26 Apr 2023 17:58:55 GMT

I suspect this is a backend issue that should be reported via TAC: https://help.checkpoint.com

Re: Error Message displayed while running CloudReportGenerator

G_W_Albrecht — Thu, 27 Apr 2023 12:44:11 GMT

You talk about Security Checkup for Quantum Spark appliances [SMB] - sk112732 ?

Re: Error Message displayed while running CloudReportGenerator

KevinKuo — Fri, 28 Apr 2023 01:35:59 GMT

Yes, I followed the required steps and successfully executed it on other Appliances, but only this one.