topic SMB gateway showing empty security report in Spark Firewall (SMB)

SMB gateway showing empty security report

obsidian11 — Mon, 14 Nov 2022 13:31:16 GMT

Greetings, I have weird issue, I hope anyone can help me.

For specific gateway (Check Point 750 Appliance; Firmware Version: R77.20.87 (990173120) - Locally Managed), when periodic security report (sent via smbmgmtservice (SMP) - eu-1.spark-management.checkpoint.com) arrived, there wasn't any data in it.

It also happens when I log into security gateway and manually generate daily/weekly/monthly security report (LOGS & MONITORING > Status > Reports)

I'm able to see logs but reports don't show anything (suddenly stopped working - see picture below).

Empty report

I saw sk100630 (Empty Reports appear on locally managed Check Point 600 / 1100 Appliance), but still don't have idea how to fix this.

Re: SMB gateway showing empty security report

Chris_Atkinson — Mon, 14 Nov 2022 13:43:41 GMT

What is the uptime of the unit, does the issue persist after a reboot?

Alternately you could try build 3127 but the issue may need to be investigated further with TAC.

Re: SMB gateway showing empty security report

obsidian11 — Mon, 14 Nov 2022 13:49:27 GMT

System is up for cca 6 days, 7 hours, 43 minutes.

The issue is persistant.

Re: SMB gateway showing empty security report

obsidian11 — Wed, 23 Nov 2022 20:39:28 GMT

Bump.. Anyone has idea?

Re: SMB gateway showing empty security report

Chris_Atkinson — Wed, 23 Nov 2022 21:13:03 GMT

Did you report the issue to TAC for further investigation at all or try the newer firmware build?

Re: SMB gateway showing empty security report

obsidian11 — Wed, 23 Nov 2022 21:14:50 GMT

I didn't, to be honest I'm newbie. And when it comes to Check Point 750 Appliance, isn't this latest firmware version?

Re: SMB gateway showing empty security report

Chris_Atkinson — Fri, 25 Nov 2022 04:40:33 GMT

Your policy is set to log and you can see those?

Download here:

https://downloads.checkpoint.com/fileserver/ID/122964/FILE/fw1_sx_dep_R77_990173127_20.img

If the issue remains after please discuss it with TAC.

Re: SMB gateway showing empty security report

obsidian11 — Mon, 12 Dec 2022 16:23:00 GMT

Thanks mate,

upgrading to the latest firmware version fixed this issue, as you've recommended.

There was still some error at the beggining (see attachment), but now everything seems just fine.

Re: SMB gateway showing empty security report

obsidian11 — Thu, 01 Jun 2023 13:50:57 GMT

UPDATE: The same error has started occurring again.

Is there any new fix for this or?

The current firmware version is R77.20.87 (990173127)

Re: SMB gateway showing empty security report

PhoneBoy — Thu, 01 Jun 2023 18:23:04 GMT

The latest public release is here: https://support.checkpoint.com/results/sk/sk153433
However, it looks like you have a different build and suggest a TAC case to assist with this: https://help.checkpoint.com

Re: SMB gateway showing empty security report

obsidian11 — Fri, 02 Jun 2023 19:56:28 GMT

Thanks man, but as you can see @Chris_Atkinson already gave me newer release, so before going to TAC with new case, I'm wondering if Chris maybe has newer build that I can possibly try again.

For some reason, I've tried to send Chris private message and it doesn't show at Inbox (Private Notes/Messages) page, not sure why.

Re: SMB gateway showing empty security report

Chris_Atkinson — Tue, 06 Jun 2023 01:39:11 GMT

Other builds if any are only available via TAC, please consult them further regarding your issue.

Re: SMB gateway showing empty security report

Shira — Tue, 06 Feb 2024 07:02:24 GMT

Hi,

What was the resolution?

Re: SMB gateway showing empty security report

obsidian11 — Tue, 06 Feb 2024 16:54:09 GMT

Hi,

as I've already mentioned, upgrading to the latest firmware version fixed this issue.

There was two versions:
fw1_sx_dep_R77_990173127_20 &
fw1_sx_dep_R77_990173153_20.img

I can give you one of them, but I suggest you to open the case/ticket to Check Point support in order to get latest firmware for 700 appliance series.