topic Re: Spark 1570 (non LTE model) - problem with external modem (HUAWEI E3372) in Spark Firewall (SMB)

Spark 1570 (non LTE model) - problem with external modem (HUAWEI E3372)

ks87 — Fri, 02 Sep 2022 14:55:23 GMT

Hello,

I've just bought an supported Huawei E3372 modem which is working on modem mode (non Hilink) and it looks like CP is losing a connection to this modem every 1 minute. After a while connection is working, but after another minute the modem becomes unavailable again.

Modem was tested under Windows11 machine and is working very stable, so this problem is not a modem-related.

Does anyone from the community experienced similiar problem?

Firmware version: R81.10

Re: Spark 1570 (non LTE model) - problem with external modem (HUAWEI E3372)

PhoneBoy — Sat, 03 Sep 2022 00:15:05 GMT

Have you opened a TAC case here?

Re: Spark 1570 (non LTE model) - problem with external modem (HUAWEI E3372)

ks87 — Mon, 05 Sep 2022 15:06:17 GMT

Hello,

Yes. I've opened the case also on TAC.