topic Re: ERROR (00351) in Spark Firewall (SMB)

ERROR (00351)

RhenzoTeixeira — Mon, 15 Mar 2021 20:44:12 GMT

Hi,

I have a Checkpoint 1530 device and after some configurations in the device (mostely testing more then one WAN link in the appliance at the same time) it start to show an error notification (error 00351). I contact the support and they said to me update the firmware to R80.20.20. So I restore the device with one backup that I have, the error disappeared and I uptade the firmware. But after another changes the device start to show this error again, can someone hal me? I'm novice working with Checkpoint and perhaps did somenting wrong.

I'm also trying to manually set the nagivation policys using the Strict mode in Access Policy Blade Control and creating one policy with my LAN as source and WAN/32 as destination, is that right? Or I did somenting wrong?

PS: sorry for my bad english, I'm not a english speaker.

Re: ERROR (00351)

HristoGrigorov — Tue, 16 Mar 2021 06:00:19 GMT

There is an SK about this:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168753

Re: ERROR (00351)

G_W_Albrecht — Tue, 16 Mar 2021 10:10:50 GMT

...that says the bug was removed in R80.20.10 - but the user is on R80.20.20.

Re: ERROR (00351)

G_W_Albrecht — Tue, 16 Mar 2021 10:31:07 GMT

I assume that you use R80.20.20 (992001869) - if not, upgrade the firmware!

1. Strict mode is nothing for novices (and for most customers) as it has many drawbacks - you have to understand very throughly what you want to achieve and how to implement it. See these posts for details:

SMB Strict Mode

Ping to 1530 GW from internal net dropped

2. Your rulebase screenshot does not have the automatic strict rules generated, so i am confused a bit. Outgoing rule should be Source Internal Nets or All and Dest Internet Object. Dest WAN/32 will not match any connection as the outgoing packet destination is Internet, not WAN. But changing to Standard Policy should remediate all your issues!

Re: ERROR (00351)

Amir_Ayalon — Tue, 16 Mar 2021 12:16:40 GMT

Hi RhenzoTeixeira

please contact us via email so we can have a look

Amir Ayalon <amiray@checkpoint.com>

Dafna Mozel <dafnam@checkpoint.com>

thanks

Re: ERROR (00351)

Noel_Noguera — Fri, 16 Apr 2021 00:42:29 GMT

was the issue solved ... as I am having the same issue

Re: ERROR (00351)

Steffen_Appel — Wed, 27 Apr 2022 06:59:35 GMT

We still have the issue in r80.20.40 any news about a fix?

Re: ERROR (00351)

G_W_Albrecht — Wed, 27 Apr 2022 08:11:58 GMT

The issue is what in detail (apart from (error 00351) ?

Re: ERROR (00351)

Steffen_Appel — Wed, 27 Apr 2022 13:15:21 GMT

Same as the OP

Re: ERROR (00351)

G_W_Albrecht — Wed, 27 Apr 2022 13:41:53 GMT

Open a case with TAC !

Re: ERROR (00351)

the_rock — Wed, 27 Apr 2022 13:51:00 GMT

I saw this:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk159772&partition=Basic&product=Quantum

Re: ERROR (00351)

Steffen_Appel — Wed, 27 Apr 2022 14:40:05 GMT

All the ones in the SK should be resolved in 80.20.40

Re: ERROR (00351)

Steffen_Appel — Thu, 28 Apr 2022 06:09:29 GMT

But the issue still occurs with 80.20.40

Re: ERROR (00351)

Steffen_Appel — Wed, 15 Jun 2022 13:55:03 GMT

For us installing any other FW version resolved the error message.

Re: ERROR (00351)

kristait — Mon, 19 Aug 2024 08:23:10 GMT

my appliance (1800) has firmware version of R81.10.10 (996002993), and we also facing the same issue.

Re: ERROR (00351)

_Val_ — Mon, 19 Aug 2024 08:28:17 GMT

Please open a TAC case for this

Re: ERROR (00351)

the_rock — Mon, 19 Aug 2024 12:55:32 GMT

I would definitely contact TAC as Val suggested, but maybe before you do, would also make sure thats the latest version you can install on that appliance.

Andy