topic Re: Failed to load the rule base in Spark Firewall (SMB)

Failed to load the rule base

mmitic — Sun, 13 Mar 2022 10:44:24 GMT

Hello,

On my SMB 750 appliance when I try to open Policy I receive error:

Failed to load the rule base.

System error: An internal error has occurred.
If the problem persists please contact Check Point Technical Assistance Center

Web server error.

Can anyone help?

Thanks in advance.
Regards

Re: Failed to load the rule base

Chris_Atkinson — Sun, 13 Mar 2022 11:48:46 GMT

Have you attempted to reboot or upgrade the device recently, what version & build is it running?

Please see sk154713 regarding a possible solution.

Re: Failed to load the rule base

G_W_Albrecht — Mon, 14 Mar 2022 08:43:46 GMT

Looks like no config can be found - try a reset to defaults and FTW !

Re: Failed to load the rule base

the_rock — Mon, 14 Mar 2022 13:54:31 GMT

Just curious, though you got excellent responses so far, does this happen on any given browser you try? If so, then its definitely an appliance issue.

Re: Failed to load the rule base

mmitic — Wed, 16 Mar 2022 21:42:52 GMT

Hello,

Firmware version is R77.20.87 (990173004)

I tried to reboot gateway but without success. Also, I checked for update but didn't find one.

Then I opened a case and received instructions for manual update:

Please download latest release from our support Web site - SK120169

After instaling R77_990173120_20.img everything works fine.

Thanks everyone for suggestions.

Regards