topic Device status on SmartProvisioning in Spark Firewall (SMB)

Device status on SmartProvisioning

Latifa — Mon, 07 Feb 2022 23:05:51 GMT

DISCLAIMER: FOR EDUCATION PURPOSES

I configured a 1430 gateway for my lab and I have Internet access, SIC established and policy fetched all successful on the Management Portal but not able to see the same status for the device in SmartProvisioning.

Gateway Status: Waiting | Policy Status: Waiting | Provisioning Status: Unknown

I am able to SSH into the device from SmartProvisioning without issue. I am able to access the Device Management Portal through SmartProvisioning without issue.

When I go to Get Status Details, I receive "Failed to establish session with AMON server at ###.###.###.###:18192

How do I fix this?

Re: Device status on SmartProvisioning

Tal_Paz-Fridman — Tue, 08 Feb 2022 13:07:22 GMT

Perhaps sk166495 might help:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166495&partition=Advanced&product=Quantum

It's refers to regular Security Gateways but in both cases there is a failure to receive the status from the the device:

cpstat fails with "Failed to establish session with AMON server at 127.0.0.1:18192"

Check to see if you have the same corrupted registry entry.

If not please contact TAC

Re: Device status on SmartProvisioning

the_rock — Tue, 08 Feb 2022 12:59:43 GMT

I was going to check that link, but seems support site is down at the moment.

Re: Device status on SmartProvisioning

the_rock — Thu, 03 Aug 2023 12:47:16 GMT

Those are great references that @Tal_Paz-Fridman gave you.

Andy