topic Re: Feedback not possible for SKs wrongly listing Quantum Spark Appliances under Product in Spark Firewall (SMB)

Feedback not possible for SKs wrongly listing Quantum Spark Appliances under Product

G_W_Albrecht — Tue, 28 Sep 2021 11:54:53 GMT

In the last weeks, a lot of Embedded GAiA / SMB SKs were re-named to Quantum Spark. But during this procedure, a number of SKs not related to Quantum Spark also received a Quantum Spark in Products. As the SK feedback does not work for some of them, i present the short list here:

sk174763 SmartConsole shows "Other" in the "Hardware" field of a Security Gateway or Cluster object created with the Management API for 2200 / 3000 appliance models

sk144133: Appliance Sizing Tool (AST)

sk174405: "Spec Test" fails after reboot

Re: Feedback not possible for SKs wrongly listing Quantum Spark Appliances under Product

_Val_ — Tue, 28 Sep 2021 12:45:34 GMT

@Ronen_Zel could you please take a look?

Re: Feedback not possible for SKs wrongly listing Quantum Spark Appliances under Product

Ronen_Zel — Wed, 29 Sep 2021 07:13:16 GMT

Sure:

sk174763 - The sk is about 2200 and 3000 appliances. 2200 used to be called "Branch Office Appliance" which was rebranded to "Quantum Spark Appliances" during the recent 4 pillars rebrand.
3000 was called "Enterprise Appliances" which was rebranded to "Quantum Appliances". I now added this missing product.
sk144133 - If the sk is indeed relevant to 1400 and 2000 models, "Quantum Spark Appliances" is correctly referenced there.
sk174405 - This should be checked by the relevant technical experts. If you think this is NOT relevant to Quantum Spark Appliances, please submit an RFM (request for modification): When logged in with your User Center credentials, scroll down to the "Give us Feedback" window, enter your comments and click "Submit".

Re: Feedback not possible for SKs wrongly listing Quantum Spark Appliances under Product

G_W_Albrecht — Wed, 29 Sep 2021 07:47:31 GMT

Quantum Spark Appliances for me are all SMB models running GAiA Embedded - and sk174763 as well as sk144133 and sk174405 are only valid for appliances running GAiA, not GAiA Embedded ! And sk144133 is not valid for 1400 appliances.

It is not possible to submit feedback to the listed SKs - that was the reason for my posting anyway !