topic Re: Connect SMB Device to Management server Open Server in Spark Firewall (SMB)

Connect SMB Device to Management server Open Server

Duminda_SAT — Mon, 27 Sep 2021 08:18:03 GMT

Hi,

Please advice can we add Quantum Spark series Device to Open Server Smart Management Servers.

Example : What we need to do is SMB 1800 Series Device need connect to Open Server version R80.40 Smart Management Server.

Thank You,

Duminda

Re: Connect SMB Device to Management server Open Server

G_W_Albrecht — Mon, 27 Sep 2021 08:25:26 GMT

Yes you can: Quantum Spark 1500, 1600 and 1800 Appliance Series R80.20.30 Centrally Managed Administration Guide (English)

Re: Connect SMB Device to Management server Open Server

Duminda_SAT — Mon, 27 Sep 2021 08:56:37 GMT

Hi Albrecht,

I have tried to connect SMB to with Guide. i have faced this issue know?

Re: Connect SMB Device to Management server Open Server

G_W_Albrecht — Mon, 27 Sep 2021 09:06:53 GMT

What about policy installation from Dashboard ? Verify policy is working ?

kind regards,

--
Guenther Albrecht
Arrow ECS Internet Security AG A-1100 Wien, Wienerbergstrasse 11
Tel: +43 1 370 94 40 325 Fax: +43 1 370 94 40-33

Re: Connect SMB Device to Management server Open Server

Duminda_SAT — Mon, 27 Sep 2021 09:13:41 GMT

Hi,

I Really Appreciate your Immediate Response,

Policy Verification and Installations are smoothly running. there are no errors from Dashboard.

Only one that webUI Fetch error Message.

Thank You,

Duminda Lakmal.

Re: Connect SMB Device to Management server Open Server

G_W_Albrecht — Mon, 27 Sep 2021 09:23:47 GMT

But the policy finally is not installed as the SMB can not fetch it ? What do the logs tell you ?

Re: Connect SMB Device to Management server Open Server

Duminda_SAT — Mon, 27 Sep 2021 10:07:57 GMT

HI,

I Can't Find the logs for the New 1800 Device. also I have check tried to set correct hardware form Smart Console but 1800 Hardware Not in the List, there for i got some doubts about adding Spark Device.

I have attached the Screenshot also.

Thanks,

Warm Regards,

Duminda Lakmal

email : duminda@satl.biz

Contact Number : 94761281341 or 94777510410

Re: Connect SMB Device to Management server Open Server

G_W_Albrecht — Mon, 27 Sep 2021 11:07:52 GMT

You seem to have a Management version that does not support 1800 SMBs - you will need Jumbo and Dashboard from at least:

R81 Jumbo HotFix Take 13 or above

R80.40 Jumbo HotFix Take 91 or above

R80.30 Jumbo HotFix Take 22 or above

Re: Connect SMB Device to Management server Open Server

Steffen_Appel — Tue, 28 Sep 2021 07:31:27 GMT

What does fw ctl zdebug drop say on the device when you do the fetch. Looks like some implizit rules are missing.

Is it a dynamic IP on the device?

Re: Connect SMB Device to Management server Open Server

G_W_Albrecht — Tue, 28 Sep 2021 07:07:17 GMT

The 1800 is seen as a 1470 in Dashboard, see attached 1800.PNG - so policy install must fail !

Re: Connect SMB Device to Management server Open Server

Duminda_SAT — Tue, 28 Sep 2021 11:56:26 GMT

Hi Albrecht,

As you mentioned, I have updated Management to R81 T36, Issue Resolved.

Thank you so much for the support.

Best Regards,

Duminda.

Re: Connect SMB Device to Management server Open Server

G_W_Albrecht — Tue, 28 Sep 2021 11:57:37 GMT

Kudo appreciated 😉