https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119305#M5246 <P>USB Update:</P> <P>- you connected the USB drive and the USB LED came up</P> <P>- you rebooted the unit</P> <P>- what did the console show at startup when trying to read from USB ?</P> <P>I would record the console output during startup and contact TAC ! Maybe this is an RMA case...</P> Tue, 25 May 2021 09:16:47 GMT G_W_Albrecht 2021-05-25T09:16:47Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/118897#M5230 <P>Hello! After a complete reset, the device (L-71) stopped booting. I attach part of the log.</P><P>Saving the environment to NAND...<BR />Erasing NAND...<BR />Erasing at 0x280000 -- 100% complete.<BR />I write NANDA ... OK<BR />bootargs=boardFlavor=alpine_db_s1 console status = ttyS0, 115200 noExtPorts= maxcpus=2 cp_net_config=3,(00:1C:7e:7e:27:07)(00:1C:7e:7e:27: 08)(00:1C:7e:7e:27:09) uboot_ver=85 pci=pcie_bus_perf meme=1022M ramoops. mem_address=0x3fe00000 ramoops. mem_size=0x100000 ramoops. record_size=0x10000<BR />device offset 0 0x380000, size 0x3fc80000<BR />do_nand: setting the main section of the message=380000</P><P>NAND read: device 0 offset 0x380000, size 0x1000000<BR />16777216 bytes read: OK<BR />Incorrect image format for the bootm command<BR />MISTAKE: can't get the kernel image!<BR />Setting bootaddr to 0x8000200<BR />Enabling network ports...<BR />done.</P><P><BR />Welcome to Gaia's built-in Boot Menu :</P><P>1. Start in normal mode<BR />2. Start in debug mode<BR />3. Start in maintenance mode<BR />4. Restore factory default settings (locally)<BR />5. Install/Update the image from the network<BR />6. Restart the bootloader<BR />7. Run hardware diagnostics<BR />8. Download the preset configuration file<BR />9. Delete the preset configuration file</P> Thu, 20 May 2021 09:40:27 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/118897#M5230 feliskanim 2021-05-20T09:40:27Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119001#M5231 <P>If you have a firmware image for it, you’ll need to copy it to a USB drive and boot the unit with the drive installed.<BR />This will completely reformat the unit which should hopefully resolve the issue.<BR />I believe what you have is a 1400 series.<BR />Firmware can be downloaded from <A href="https://usercenter.checkpoint.com" target="_blank">https://usercenter.checkpoint.com</A> if you have a valid support agreement.</P> Thu, 20 May 2021 23:43:44 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119001#M5231 PhoneBoy 2021-05-20T23:43:44Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119012#M5234 <P>The firmware used is the latest R77.20.87 (990173005). I tried to update via USB, but unfortunately there is no result. Downloading the firmware via tftp also does not give a positive result. Maybe there are some other ideas?</P> Fri, 21 May 2021 06:36:33 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119012#M5234 feliskanim 2021-05-21T06:36:33Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119305#M5246 <P>USB Update:</P> <P>- you connected the USB drive and the USB LED came up</P> <P>- you rebooted the unit</P> <P>- what did the console show at startup when trying to read from USB ?</P> <P>I would record the console output during startup and contact TAC ! Maybe this is an RMA case...</P> Tue, 25 May 2021 09:16:47 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/ERROR-can-t-get-kernel-image/m-p/119305#M5246 G_W_Albrecht 2021-05-25T09:16:47Z