topic Re: Problem loading rule base or any blade page on CP790 in Spark Firewall (SMB)

Problem loading rule base or any blade page on CP790

mischelw — Sat, 20 Feb 2021 13:01:24 GMT

Hello,

Suddenly i cannot load anymore the pages to change rules on my cp790. i get an error

Please advise what needs to be done.

Re: Problem loading rule base or any blade page on CP790

PhoneBoy — Sat, 20 Feb 2021 17:52:00 GMT

Contacting the TAC seems like the next step.

Re: Problem loading rule base or any blade page on CP790

mischelw — Sat, 20 Feb 2021 17:55:08 GMT

I did. Still waiting for some kind of help as I’m afraid now to touch anything not to get things worse... thank you

Re: Problem loading rule base or any blade page on CP790

PhoneBoy — Sat, 20 Feb 2021 21:47:11 GMT

You might drop to expert mode on the CLI and see if any of the file systems are full with a df.
/tmp or /storage being full could be problematic.

Re: Problem loading rule base or any blade page on CP790

mischelw — Sun, 21 Feb 2021 10:48:18 GMT

df looked OK on all relevant folders (less than 70% on the highest ones...

Anyhow, TAC advices to upgrade the firmware (seems that the "check updates" doesn't show small HF releases). that solved the problem.

All good now, thank you for the follow up.

Willy.

Re: Problem loading rule base or any blade page on CP790

the_rock — Sun, 21 Feb 2021 18:14:33 GMT

I dont mean this to sound funny at all, but there are literally 4 things that can be done on those smaller devices...upgrade, reboot, reinstall and/or rma, thats it : )

Andy

Re: Problem loading rule base or any blade page on CP790

PhoneBoy — Sun, 21 Feb 2021 18:51:29 GMT

True, the HF releases of SMB firmware do not show in the UI as an update.
You have to apply them manually.