topic Re: failed to connect: this authentication operation is not supported in Spark Firewall (SMB)

failed to connect: this authentication operation is not supported

CRITICALSECURIT — Mon, 21 Dec 2020 22:08:06 GMT

I’m writing regarding …, error "failed to connect: this authentication operation is not supported" when I try to connect from check point capsule version 1.600.xx ....before we has checkpoint 1100 and we has not this problem, Please find the file attached. I’d appreciate your help in this matter. Thank you

Re: failed to connect: this authentication operation is not supported

PhoneBoy — Tue, 22 Dec 2020 00:28:18 GMT

Is this the Capsule VPN client or Capsule Workspace client?
Also, what precisely are you connecting to now instead of an 1100 and what version/JHF is it running?
A screenshot of the relevant message might also be helpful.
Also, no file was attached.

Re: failed to connect: this authentication operation is not supported

CRITICALSECURIT — Tue, 22 Dec 2020 14:24:49 GMT

Ok thanks,,,My checkpoint is 1570 appliance, version r80.20.10..Please find the file attached this screenshot error ..is in checkpoint Capsule Workspace client on the cellphones.

Re: failed to connect: this authentication operation is not supported

PhoneBoy — Tue, 22 Dec 2020 16:01:03 GMT

Are you sure you're talking about Capsule Workspace and not Capsule VPN?
Pretty sure Capsule Workspace requires Mobile Access Blade which is not available on SMB appliances.

Re: failed to connect: this authentication operation is not supported

CRITICALSECURIT — Tue, 22 Dec 2020 16:26:34 GMT

OK ,is checkpoint capsule VPN version 1.600.42

Re: failed to connect: this authentication operation is not supported

Skywatcher — Tue, 22 Dec 2020 16:49:59 GMT

Hi,

Have you tried re-creating the site?

What authentication method are you using 2FA or user/pass?

Re: failed to connect: this authentication operation is not supported

PhoneBoy — Tue, 22 Dec 2020 16:51:40 GMT

Please update the application to the latest release (1.600.44) and try again.
I'm guessing the issue is similar to: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk169222
If that doesn't resolve the issue, I recommend a TAC case.

Re: failed to connect: this authentication operation is not supported

eddub — Wed, 23 Aug 2023 11:38:14 GMT

Hello,

Did you resolve the problem?