topic Re: Loading new firmware on SMP in Spark Firewall (SMB)

Loading new firmware on SMP

Ted_Serreyn — Fri, 11 Dec 2020 21:52:45 GMT

Her are the ID numbers documented for the firmware releases?

I would like to load r80.20.15 onto SMP. Or is this version not supported?

Re: Loading new firmware on SMP

Chris_Atkinson — Sat, 12 Dec 2020 08:57:00 GMT

Please confirm that sk170814 doesn't apply prior as a manual upgrade may be required.

Re: Loading new firmware on SMP

Ted_Serreyn — Sat, 12 Dec 2020 12:41:44 GMT

Given that this is the cloud checkpoint hosted version, I would hope it doesn’t. I am asking where the ids for the firmware are documented,

Re: Loading new firmware on SMP

G_W_Albrecht — Sat, 12 Dec 2020 16:02:05 GMT

To see the latest firmware release, refer to sk97766.

Re: Loading new firmware on SMP

Ted_Serreyn — Tue, 15 Dec 2020 14:55:29 GMT

This id is NOT documented on the SK. This is a SMP question specifically.

Re: Loading new firmware on SMP

G_W_Albrecht — Tue, 15 Dec 2020 15:48:06 GMT

The SK documents all firmware versions that you can use on locally, centrally, SMP or Cloud managed SMBs. SMP lists the available firmware versions in GWs or Plans > services > firmware but i do not see any additional ID apart from the Version and Build number shown...

Re: Loading new firmware on SMP

Tom_Hinoue — Tue, 15 Dec 2020 15:50:47 GMT

I think we consulted with the relevant teams before regarding SMP firmware...
Unfortunately, it seems we don't have control over the firmware that is uploaded to the cloud SMP domain, even if we knew its firmware ID.

If you need a specific firmware listed in your SMP domain, you can raise a ticket to TAC to request the upload.

Re: Loading new firmware on SMP

G_W_Albrecht — Tue, 15 Dec 2020 18:14:34 GMT

Sounds correct to me ! We must remember that the deployment of new firmware apart from manual download and install from UC, performed by searching updated firmware on the WebGUI, is always done lagging - and sometimes, no newer version appears although it has been released. I always prefer an older but stable build to one that is newer, has additional features but is not very stable...