topic Re: 750 APPLIANCE REPORT l shows wrong in Spark Firewall (SMB)

750 APPLIANCE REPORT l shows wrong

Neva_Innovation — Thu, 16 May 2019 12:28:59 GMT

Dear Support,

i have 750 appliances check point model when we chose the monthly reports

its shows the wrong data how can we resolve.

Re: 750 APPLIANCE REPORT l shows wrong

PhoneBoy — Sat, 18 May 2019 00:08:21 GMT

Can you elaborate on what data is incorrect?

Re: 750 APPLIANCE REPORT l shows wrong

P_K — Wed, 02 Sep 2020 10:27:10 GMT

I have a similar problem - in 750 appliance there is no bandwith statistics in Reports and Monitoring. Earlier when Reports was worked there was incorect network usage table and chart (shifted by half or one day).

Re: 750 APPLIANCE REPORT l shows wrong

G_W_Albrecht — Wed, 02 Sep 2020 15:16:49 GMT

Which firmware are you using ? Newest one is R77.20.87 Build B990173042 for 700/900/1400 and i would recommend to use R77.20.87 (990173004) at least. Or use Chat to contact TAC for help.

Re: 750 APPLIANCE REPORT l shows wrong

P_K — Tue, 06 Oct 2020 09:45:00 GMT

Thanks for answer Albrecht. I have R77.20.87 (990173042) firmware, so it is up to date. Technical support said that according to sk110749, the appliance indicates that the APPI blade subscription has expired and account service should check if the subscription period has mismatches on dates. Account Services told me that I sould re-license and update my contract. I have license to 2022 year for all blades with the except Threat Emulation. I can't belive that I should buy APPI blade? What it is?

Re: 750 APPLIANCE REPORT l shows wrong

G_W_Albrecht — Tue, 06 Oct 2020 10:04:27 GMT

I can not guess what your question has to do with the original missing Reports topic. Or is it that just CPSB-APCL Application Control is not working anymore, including reports?

sk110749 suggests to ask Account Services for correction which is easy - but not to buy any blade. It is called CPSB-APCL as a blade, only in cpstat appi we have the APPI selector...

Re: 750 APPLIANCE REPORT l shows wrong

P_K — Tue, 06 Oct 2020 12:00:09 GMT

I also have no reports. CPSB-APCL is up to date. cpstat appi -f subscription_status is expired. Technical support can't help me, account argues, that I should update my contract. I would be grateful to you if you would to tell me if APPI is really blade or something what should I buy?

Re: 750 APPLIANCE REPORT l shows wrong

PhoneBoy — Tue, 06 Oct 2020 21:24:43 GMT

Do you have an active NGTP/NGTX subscription?
You cannot use Application Control without that.

Re: 750 APPLIANCE REPORT l shows wrong

P_K — Wed, 07 Oct 2020 06:18:14 GMT

I have NGTP subscription. Do you think the reason sould be missing Threat Emulation license ?

Re: 750 APPLIANCE REPORT l shows wrong

G_W_Albrecht — Wed, 07 Oct 2020 07:38:27 GMT

And did you renew/update the license & contracts already ? Home > License > Renew button

Re: 750 APPLIANCE REPORT l shows wrong

P_K — Wed, 07 Oct 2020 09:27:18 GMT

Button Reactivate. Yes, I did it before and now again for sure. Still not working.

Re: 750 APPLIANCE REPORT l shows wrong

G_W_Albrecht — Fri, 09 Oct 2020 10:19:08 GMT

Yes, of course - you need Next Generation Threat Prevention and SandBlast (NGTX) Package instead of NGTP only.