topic Re: 750W giving "Inernal Error" when trying to view Security Logs in Spark Firewall (SMB)

750W giving "Inernal Error" when trying to view Security Logs

Robert_Mitchell — Tue, 21 Jul 2020 04:23:53 GMT

Hey all, it's been a while....

I have a 750W at home that is starting to play up. Latest Firmware, self managed. After a day or two, I lose visibility of the Logs through the WebUI, with the attached error message. It looks like I'm getting some sort of fatal LUA error, but I can't find what's actually breaking. Any ideas?

Possibly related, I'm also finding at times that TLS websites are giving a "PR_CONNECT_RESET_ERROR" and a reboot is required of the 750W to resume normal service. App filtering and IPS are enabled, nothing else.

Re: 750W giving "Inernal Error" when trying to view Security Logs

PhoneBoy — Tue, 21 Jul 2020 05:17:17 GMT

Yeah, it has been a while since I've seen you around 😁
Firmware version?

Re: 750W giving "Inernal Error" when trying to view Security Logs

Robert_Mitchell — Tue, 21 Jul 2020 06:33:49 GMT

Version: R77.20.86 (990172855)

Re: 750W giving "Inernal Error" when trying to view Security Logs

G_W_Albrecht — Tue, 21 Jul 2020 08:40:52 GMT

I would suggest to upgrade to R77.20.87 (990173004) !

Re: 750W giving "Inernal Error" when trying to view Security Logs

Robert_Mitchell — Wed, 22 Jul 2020 01:51:21 GMT

Hmm... it would be nice if the Device had told me there was a newer firmware available! Will try and report back....

Re: 750W giving "Inernal Error" when trying to view Security Logs

Robert_Mitchell — Tue, 28 Jul 2020 04:04:59 GMT

Upgraded, and things seem more stable for the moment. Let's see what happens. Thanks all!