MAC addresses don't match

Emilio_Espinosa — Wed, 15 Jul 2020 22:01:06 GMT

I had a bad experience migrating my SBM firewalls from 1100 to 1400. I now know that the correct steps of such process is by manually configure the whole policy and not just exporting the configuration from the old 1100 and then importing it to the new 1400.

When I did the importing process, the terminal output got corrupted when booting the firewall, all I got was some estrange characters. I recovered the "damaged" firewall by downgrading to the original firmware version and then coming back to the recent one.

Now that I need to set it up again I notice that when booting up it warns that some MAC addresses don't match according to the following message.

Is there a way to fix this? This condition will give some erratic function in the future? This I couldn't fix after restoring to the original firmware.

.' ___ |[ |                  [ | _   |_   __ \         (_)          / |_
/ .'   \_| | |--. .---. .---. | | / ]    | |__) | .--.   __   _ .--. `| |-'
| |        | .-. |/ /__\\/ /'`\] | '' <     | ___// .'`\ \[ | [ `.-. | | |
\ `.___.'\ | | | || \__.,| \__. | |`\ \   _| |_   | \__. | | | | | | | | |,
`.____ .'[___]|__]'.__.''.___.'[__| \_] |_____|   '.__.' [___][___||__]\__/

power_init_board: EEPROM per device information - using defaults!
Board config ID: alpine_db (S1-L71)
NAND: 1024 MiB
00:00.0     - 1c36:0002 - Network controller
00:01.0     - 1c36:0001 - Network controller
00:02.0     - 1c36:0002 - Network controller
00:03.0     - 1c36:0001 - Network controller
00:04.0     - 1c36:0011 - Cryptographic device
00:05.0     - 1c36:0021 - Base system peripheral
pci_init_board_external: PCIE_0 no link found
PCIE_2: Link up. Speed 5GT/s Width x1
01:00.0     - 1912:0015 - Serial bus controller
In:    serial
Out:   serial
Err:   serial
Net:   reg=26 data=36928
reg=26 data=36928
, al_eth1 [PRIME], al_eth0
Warning: al_eth0 MAC addresses don't match:
Address in SROM is         00:1c:7f:7e:cf:d1
Address in environment is 00:1c:7f:7e:cf:d2
, al_eth2
Warning: al_eth2 MAC addresses don't match:
Address in SROM is         00:1c:7f:7e:cf:d2
Address in environment is 7e:3f:04:88:7d:96
, al_eth3
Warning: al_eth3 MAC addresses don't match:
Address in SROM is         d2:7e:d3:d4:43:24
Address in environment is 7a:f4:c5:1e:88:14

Re: MAC addresses don't match

PhoneBoy — Wed, 15 Jul 2020 22:07:11 GMT

Possible this may require an RMA.
Best to get the TAC involved here.

Re: MAC addresses don't match

Emilio_Espinosa — Wed, 15 Jul 2020 22:34:35 GMT

There is nothing to do about then? Because I have four firewalls in the same condition.

Re: MAC addresses don't match

PhoneBoy — Wed, 15 Jul 2020 23:56:49 GMT

Fixing it will likely require an RMA.
Do the appliances work otherwise?

Re: MAC addresses don't match

Emilio_Espinosa — Thu, 16 Jul 2020 14:29:44 GMT

One rebooted continuously every certain time and restored to current firmware; I corrected by restoring to defaults manually (ctrl+c and then choosing the right option from the menu). Apparently the others only shows the warnings at boot, buy that doesn't give confidence to put them in production.

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