topic Re: Core on GUI in Spark Firewall (SMB)

Core on GUI

Naftali_Oziel — Sun, 28 Jun 2020 12:12:18 GMT

Hi, on my 1490 local managed. I find that after 40 days or so, If I login to the GUI the firewall will be unresponsive, provide an error that device is not accessible and core. Has anyone encountered these issues? I've had this issue going back to build 961 and may have been there earlier.

Unfortunately I've been unsuccessful to extract the core due to the size but since than have other abilities to get it if it occurs again. Am currently running on B3034.

Curious if anyone in the community had similar issues.

Re: Core on GUI

PhoneBoy — Sun, 28 Jun 2020 21:41:42 GMT

Do you have a TAC case open?

Re: Core on GUI

HristoGrigorov — Mon, 29 Jun 2020 03:44:50 GMT

Have you tried installing fresh image (from USB) ?

Re: Core on GUI

Naftali_Oziel — Mon, 29 Jun 2020 11:23:53 GMT

yes I have, nothing successful

Re: Core on GUI

Naftali_Oziel — Mon, 29 Jun 2020 11:25:12 GMT

Not in awhile, but have done in the past and made no difference in situations of CORE. What is the value, never asked before?

Re: Core on GUI

HristoGrigorov — Mon, 29 Jun 2020 13:07:22 GMT

Sometimes upgrade procedure is not very well polished and may introduce problems later on. In addition, if you had gateway crashes or spontaneous reboots that may corrupt files, tables, etc.

Re: Core on GUI

Naftali_Oziel — Mon, 29 Jun 2020 13:41:33 GMT

Thanks, while I completely agree with you. The symptoms with mine seems to happen after 40-60 days of FW uptime and I decide to go into the GUI and look at the logs or do any minor admin that the system will freeze stating an internal error has occured, at which point I see the firewall cores and fw restarts and up and running I am.

If I had corruption of DB, files etc. I would see these far more frequently and believe the issue is due to code issues with memory allocation for the httpd. This has been a continual issue for me even on new and existing units from 700 to 1400.

Re: Core on GUI

HristoGrigorov — Mon, 29 Jun 2020 13:55:33 GMT

Yeah, seems like a case for TAC to investigate.

Re: Core on GUI

Naftali_Oziel — Mon, 29 Jun 2020 14:01:00 GMT

I will be installing the new firmware that came out B3036, wondering if you have installed this firmware on any of your devices that maybe 700/1400?

Re: Core on GUI

HristoGrigorov — Mon, 29 Jun 2020 14:25:20 GMT

I banned experimenting with ongoing takes while working from home. 😀