topic Gaia Embedded Firmware Upgrade in Spark Firewall (SMB)

Gaia Embedded Firmware Upgrade

AndreasDimou — Tue, 23 Jun 2020 08:14:30 GMT

Dear all,

A customer of ours, owns a 1400 SMB appliance.

Using the WebUI to check for firmware upgrades, it shows that the latest firmware is up-to-date and will not fetch newer firmware upgrades.

Current firmware: R77.20.81 (990172541).

Latest firmware for 1400 appliances (according to SK97766😞 R77.20.87 (990173004).

My question is: Why does the appliance does not recognize that a new firmware is available?

Thanking you in advance.

Re: Gaia Embedded Firmware Upgrade

_Val_ — Tue, 23 Jun 2020 10:10:49 GMT

First things to check:

1. Internet connectivity

2. Cloud Services enabled

3. License and contract are in place.

Is it central or locally managed?

Re: Gaia Embedded Firmware Upgrade

G_W_Albrecht — Tue, 23 Jun 2020 10:11:49 GMT

It works like that - it will show that an update is available when the next firmware build had been put into stagging, but this only wotks for the same base firmware version. I would rather suggest to install the current Jumbo Hotfix Accumulator for R77.20.87...

Re: Gaia Embedded Firmware Upgrade

AndreasDimou — Tue, 23 Jun 2020 10:21:06 GMT

1. Internet connectivity - Connected - Bridged with their ISP router

2. Cloud Services enabled - Yes, tested connectivity

3. License and contract are in place. - Yes

Locally managed.

Re: Gaia Embedded Firmware Upgrade

AndreasDimou — Tue, 23 Jun 2020 10:21:54 GMT

@G_W_Albrecht @_Val_ Thank you both for your reply. Will mark the accept solution as it make sense.

Re: Gaia Embedded Firmware Upgrade

G_W_Albrecht — Tue, 23 Jun 2020 14:54:14 GMT

New firmware versions have a couple of attributes:

- Bugs of previous builds have been fixed

- new features are available

and - as experience told us many times -

- new bug(s) appear

When i know that an update is ready, i will first read which bugs have been fixed (one of mine ? one i think is important and may occur to me in the future?) and about the new features (do i need anything there real badly?), then wait for experiences on CheckMates 8). Always better to wait a bit longer...

The automatic firmware update is able to cut you off from internet completely ( this once did happen with Safe@/Edges ), so for security reasons, i would not use it.