topic Re: SMB 600 boot looping in Spark Firewall (SMB)

SMB 600 boot looping

Soza — Thu, 30 Apr 2020 09:51:23 GMT

Hello,

I've recently taken over IT management for a small realtor as the last guy has had to move on to other things, and the office was using a SMB 600.

now I do not have any experience with Check Point products and we do not own any support packages for this device, but from what I have been able to find I believe the appliance is caught in a boot loop and unresponsive. I've read through some past support documents and believe that fresh firmware installed through USB may reset the device and bring it back to life. I found links to supporting firmware and have checked that the version is compatible, although upon attempting to download the Image I have found I am locked out.

If there was anyone who could provide support it would be greatly appreciated as we need the network back up and running to continue working.

Regards, Soren Pidgeon.

Re: SMB 600 boot looping

_Val_ — Thu, 30 Apr 2020 10:00:15 GMT

It is not enough to re-install, you also should have a valid license to run the box. You need to track down a UserCenter account where this box was licensed with. having access to it will also give you ability to download firmware.

I suggest contacting your local Check Point office and asking them to assist.

Re: SMB 600 boot looping

PhoneBoy — Fri, 01 May 2020 05:17:01 GMT

The device has a serial console (1115200 8n1).
You can confirm what's going on by watching the boot messages.
If you post them here we may be able to assist.

Re: SMB 600 boot looping

G_W_Albrecht — Tue, 05 May 2020 14:42:18 GMT

...or just reset to factory defaults by button if setup documentation is available...

Re: SMB 600 boot looping

PhoneBoy — Tue, 05 May 2020 16:01:59 GMT

If they're running older versions of firmware, this won't necessarily resolve the issue as the Internal CA will fail to generate due to an epoch-related bug.