topic Re: 910 SMB random reboots/crashes in Spark Firewall (SMB)

910 SMB random reboots/crashes

tony1 — Fri, 06 Dec 2019 10:12:48 GMT

Hello everyone,

I am here to try my luck. Can you suggest me the best way to debug 910 random crashes? It usually reboots/crashes and after logging to the CLI of the GW, it responds very slowly. The CPU and memory usage seems normal according to the TOP output. The /log/messages just says that i reboots. I cannot find some hints about the problem there. I have booted the GW in debug mode and I have the putty console output now. What should I focused on? I would appreciate any advice. I am new to this. Thank you.

Re: 910 SMB random reboots/crashes

PhoneBoy — Fri, 06 Dec 2019 22:27:23 GMT

Best to engage with the TAC on this to assist you in troubleshooting.

Re: 910 SMB random reboots/crashes

HristoGrigorov — Sat, 07 Dec 2019 05:17:39 GMT

What @PhoneBoy said plus look for info in /var/log/log/sfwd.elg and in /logs folder for core and panic files.

Re: 910 SMB random reboots/crashes

tony1 — Sun, 08 Dec 2019 16:25:06 GMT

Thank you for the response. I will do that.