https://community.checkpoint.com/t5/Spark-Firewall-SMB/wan-cable-disconnected/m-p/64851#M2455 What version/build of firmware?<BR />What steps did you take to configure it?<BR />Have you confirmed the connection works with a different device?<BR /><BR />You may need to debug what's going on.<BR />Use the instructions below from expert CLI.<BR /><BR />Packet capture:<BR />• To capture PPPoE headers [[PADI,PADO,…]:<BR /> tcpdump pppoed -i any<BR />• For control packets:<BR /> tcpdump pppoes -i any<BR /><BR />Debug:<BR /> sw dbg l 4,connmgr<BR /> sw dbg ppp<BR /> sw dbg 2 dsl<BR /> sw dbg tty /storage/debugdsl.log<BR /><BR />To turn off the debug:<BR /> sw dbg l 0 Fri, 11 Oct 2019 22:12:23 GMT PhoneBoy 2019-10-11T22:12:23Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/wan-cable-disconnected/m-p/64836#M2454 <P>I am continous getting the error WAN Cable disconnected. I am trying to connect Internet PPPoe . I am using 730appliane.&nbsp;</P> Fri, 11 Oct 2019 18:15:55 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/wan-cable-disconnected/m-p/64836#M2454 humt 2019-10-11T18:15:55Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/wan-cable-disconnected/m-p/64851#M2455 What version/build of firmware?<BR />What steps did you take to configure it?<BR />Have you confirmed the connection works with a different device?<BR /><BR />You may need to debug what's going on.<BR />Use the instructions below from expert CLI.<BR /><BR />Packet capture:<BR />• To capture PPPoE headers [[PADI,PADO,…]:<BR /> tcpdump pppoed -i any<BR />• For control packets:<BR /> tcpdump pppoes -i any<BR /><BR />Debug:<BR /> sw dbg l 4,connmgr<BR /> sw dbg ppp<BR /> sw dbg 2 dsl<BR /> sw dbg tty /storage/debugdsl.log<BR /><BR />To turn off the debug:<BR /> sw dbg l 0 Fri, 11 Oct 2019 22:12:23 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/wan-cable-disconnected/m-p/64851#M2455 PhoneBoy 2019-10-11T22:12:23Z