topic Re: error after reset L-50WD in Spark Firewall (SMB)

error after reset L-50WD

Albe87 — Mon, 02 Sep 2019 21:26:33 GMT

Hi to everyone, a friend of mine gave me a checkpoint L-50WD which he no longer uses.

It was previously set for his office, so when i taken it, the first thing i've done was a reset by pushing the reset switch on the bottom of the router.

Unfortunately the result was an error in the end of the procedure, and the router falled in a loop of reboots.

The only way found for see what happened is plug a console cable rs232 and open a console view whit putty.

The log file saved after the failed procedure show the problem, or better, at least a couple of problems:

- one block of memory cannot be write (bypassed automatically)

- the router OS fail the boot when it try to create a certificate authority.

The questions are:

- there is any chance of repair of the second issue?

- there is any chance to overwrite the entire software with a clean image in case the recory is damaged?

- have any sense (if the point one and two of my request are not possibles) try to save the router by installing a third part OS via Gaia boot menù?

Thank's for your attention and sorry for my monkey english (with no disrespect for the monkey's XD)

Albe

p.s. attached the copy of the clipboard with the boot and the log file.

Re: error after reset L-50WD

PhoneBoy — Tue, 05 Jul 2022 20:49:50 GMT

You can try downloading the latest firmware for the 600 series from UserCenter, copy it to a FAT-formatted thumb drive, install said thumb drive in the powered-off unit, then power on.
The system should be reflashed with the firmware image.

The problem that I see in the log file is the Internal Certificate Authority cannot be created.
This is because, until fairly recently, when the ICA is first initialized, the expiration date is current date plus 20 years.
That is now beyond the Unix epoch, which causes the error.
To work around this issue, see: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123499

This issue should be fixed in the latest firmware, which would have to be installed as above (from USB drive).

Re: error after reset L-50WD

Albe87 — Tue, 03 Sep 2019 17:14:45 GMT

Hi PhoneBoy, thank's a lot for your answer and your suggestion, i tried to download the lastest firmware but without a software subscription seems not possible.

For resolve the "software subscription" problem, i wrote to the account support and now i'm waiting their answer.

Have a good day

Albe

Re: error after reset L-50WD

G_W_Albrecht — Thu, 05 Sep 2019 11:53:45 GMT

The fact is that this unit 00:1C:7F:23:8C:E1 seems to be not attached to any UserCenter Account!

Re: error after reset L-50WD

Albe87 — Fri, 06 Sep 2019 17:00:57 GMT

Hello G_W_Albrecht, thank's for the answer.
There is some way to associate the router to me and download the firmware (any version, just to solve the problem)?

Have a good day,

Albe

Re: error after reset L-50WD

PhoneBoy — Fri, 06 Sep 2019 17:09:15 GMT

That has to be done through Account Services.

Re: error after reset L-50WD

Albe87 — Fri, 06 Sep 2019 17:51:46 GMT

Hello PhoneBoy, thank's, i'll proceed in that direction.

I'll keep you informed. 😉

Have a good day,

Albe

Re: error after reset L-50WD

Albe87 — Tue, 10 Sep 2019 13:08:52 GMT

To PhoneBoy and G_W_Albrecht,
I'm glad to inform you that i'm able to use the device, thank's to your help and the checkpoint support for the technical part.
Thank you very much.

Have a nice day,

Albe

Re: error after reset L-50WD

PiotrN — Thu, 08 Oct 2020 07:42:44 GMT

Hello,
I have a similar problem as you with the L-50W, how did you manage to solve your problem ??

Regards

Re: error after reset L-50WD

PhoneBoy — Fri, 09 Oct 2020 00:40:36 GMT

It requires a firmware update via USB, as noted above.
That's pretty much the only way to recover from this issue.

Re: error after reset L-50WD

elielviseman — Wed, 22 Sep 2021 10:05:43 GMT

same problem, how can i download the frimware with out technical support subscription??

Re: error after reset L-50WD

_Val_ — Wed, 22 Sep 2021 10:44:52 GMT

Look into https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123294

Re: error after reset L-50WD

elielviseman — Wed, 22 Sep 2021 11:05:33 GMT

so if i dont have a Software Subscription or Active Support plan,

i cant fix it?

Re: error after reset L-50WD

PhoneBoy — Wed, 22 Sep 2021 14:32:55 GMT

The SK I linked to in my post above provides a workaround for the issue.
To get the latest firmware for the device, an active support agreement is required.