topic Re: 750 Randomly Disconnect from Cloud Services in Spark Firewall (SMB)

750 Randomly Disconnect from Cloud Services

Nomatter_Anders — Fri, 12 Jul 2019 08:17:56 GMT

750 Randomly Disconnect from Cloud Services SMP, this happens a few times everyday and client looses internet connection and we do not have access to logs on the Device as well.

Please help if any has a solution to this.

Re: 750 Randomly Disconnect from Cloud Services

PhoneBoy — Sun, 14 Jul 2019 02:27:28 GMT

It could be a local connectivity issue or something else.
Probably best to engage with the TAC so we can investigate.

Re: 750 Randomly Disconnect from Cloud Services

Tom_Hinoue — Mon, 15 Jul 2019 05:11:04 GMT

I assume one of the causes is due to the sfwd terminated and not coming up again for some reason when you see those symptoms. (SMP disconnected/internal error when viewing logs)

Is your appliance running on the latest firmware? (R77.20.87 Build 990172929 or later)

Re: 750 Randomly Disconnect from Cloud Services

Pedro_Espindola — Mon, 15 Jul 2019 13:07:12 GMT

I agree with Tomohiro. Looks like SFWD crashing.

Check /tmp/log/cpwd.elg for SFWD stop and start times and see if it matches with the time of the issues. Also, this log will tell you if memory was dumped to a file (/logs/core), which you can send to Check Point if you open a SR.