https://community.checkpoint.com/t5/Spark-Firewall-SMB/Quantum-Spark-Factory-Reset/m-p/282666#M14156 <P>Hi,<BR />We have a number of CheckPoint Quantum Spark 1530 gateways as well as a 1800 unit.<BR />If we experience a power outage, the unit resets to factory default settings / First Time Configuration Wizard.</P><P><BR />All are installed at branch offices in remote locations around 2-5 hours drive from head office.<BR />All units are centrally managed via a Smart1 management server and are running the latest recommended firmware R81.10.17 build 4968.</P><P><BR />We have been advised by tech support that this is a 'security feature'<BR />Per the Quantum Spark R82.00.X administration guide (<A href="https://sc1.checkpoint.com/documents/Appliances/Quantum_Spark_R82.00.X/AdminGuides_Locally_Managed/EN/Content/Topics/Overview.htm" target="_blank">https://sc1.checkpoint.com/documents/Appliances/Quantum_Spark_R82.00.X/AdminGuides_Locally_Managed/EN/Content/Topics/Overview.htm</A><span class="lia-unicode-emoji" title=":disappointed_face:">😞</span><BR />Note - If a boot failure occurs due to a security policy load failure or an unexpected process termination, the device enters Maintenance Mode and automatically reboots after a timeout. If the same failure persists across multiple consecutive boot attempts (more than 5), the device automatically performs a reset to factory default settings.</P><P>*Note: We are running R81.10.17 and are centrally managed. there is no mention of this in that guide that I've found.<BR />(<A href="https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/Backup-Restore-Upgrade-and-Other-System-Operatons.htm?tocpath=Managing%20the%20Device%7CBackup%252C%20Restore%252C%20Upgrade%252C%20and%20Other%20System%20Operations%7C_____0#Backup,_Restore,_Upgrade,_and_Other_System_Operations" target="_blank">https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/Backup-Restore-Upgrade-and-Other-System-Operatons.htm?tocpath=Managing%20the%20Device%7CBackup%252C%20Restore%252C%20Upgrade%252C%20and%20Other%20System%20Operations%7C_____0#Backup,_Restore,_Upgrade,_and_Other_System_Operations</A>)</P><P>The latest unit to fail was an 1800 recently upgraded to build 4968 and rebooted as part of that process.<BR />The site experienced an unexpected power outage that depleted the UPS unit and the gateway was powered down. Upon power up, it was at First Time Configuration Wizard.</P><P>I am being told by tech support that this is expected behavior however I don't see how anyone could rely on these devices in remote sites or at any capacity. Reconfiguration requires a tech onsite to setup the WebUI and access to the management server to setup SIC.</P><P>Has anyone else had issues with this?<BR />Were you able to resolve it?<BR />Any suggestions for other vendors?</P><P>Thanks</P> Tue, 22 Sep 2026 20:43:08 GMT cambrand 2026-09-22T20:43:08Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/Quantum-Spark-Factory-Reset/m-p/282666#M14156 <P>Hi,<BR />We have a number of CheckPoint Quantum Spark 1530 gateways as well as a 1800 unit.<BR />If we experience a power outage, the unit resets to factory default settings / First Time Configuration Wizard.</P><P><BR />All are installed at branch offices in remote locations around 2-5 hours drive from head office.<BR />All units are centrally managed via a Smart1 management server and are running the latest recommended firmware R81.10.17 build 4968.</P><P><BR />We have been advised by tech support that this is a 'security feature'<BR />Per the Quantum Spark R82.00.X administration guide (<A href="https://sc1.checkpoint.com/documents/Appliances/Quantum_Spark_R82.00.X/AdminGuides_Locally_Managed/EN/Content/Topics/Overview.htm" target="_blank">https://sc1.checkpoint.com/documents/Appliances/Quantum_Spark_R82.00.X/AdminGuides_Locally_Managed/EN/Content/Topics/Overview.htm</A><span class="lia-unicode-emoji" title=":disappointed_face:">😞</span><BR />Note - If a boot failure occurs due to a security policy load failure or an unexpected process termination, the device enters Maintenance Mode and automatically reboots after a timeout. If the same failure persists across multiple consecutive boot attempts (more than 5), the device automatically performs a reset to factory default settings.</P><P>*Note: We are running R81.10.17 and are centrally managed. there is no mention of this in that guide that I've found.<BR />(<A href="https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/Backup-Restore-Upgrade-and-Other-System-Operatons.htm?tocpath=Managing%20the%20Device%7CBackup%252C%20Restore%252C%20Upgrade%252C%20and%20Other%20System%20Operations%7C_____0#Backup,_Restore,_Upgrade,_and_Other_System_Operations" target="_blank">https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/Backup-Restore-Upgrade-and-Other-System-Operatons.htm?tocpath=Managing%20the%20Device%7CBackup%252C%20Restore%252C%20Upgrade%252C%20and%20Other%20System%20Operations%7C_____0#Backup,_Restore,_Upgrade,_and_Other_System_Operations</A>)</P><P>The latest unit to fail was an 1800 recently upgraded to build 4968 and rebooted as part of that process.<BR />The site experienced an unexpected power outage that depleted the UPS unit and the gateway was powered down. Upon power up, it was at First Time Configuration Wizard.</P><P>I am being told by tech support that this is expected behavior however I don't see how anyone could rely on these devices in remote sites or at any capacity. Reconfiguration requires a tech onsite to setup the WebUI and access to the management server to setup SIC.</P><P>Has anyone else had issues with this?<BR />Were you able to resolve it?<BR />Any suggestions for other vendors?</P><P>Thanks</P> Tue, 22 Sep 2026 20:43:08 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/Quantum-Spark-Factory-Reset/m-p/282666#M14156 cambrand 2026-09-22T20:43:08Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/Quantum-Spark-Factory-Reset/m-p/282768#M14158 <P>Please send me the TAC SRs in a PM so I can have a look.</P> Thu, 24 Sep 2026 14:31:03 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/Quantum-Spark-Factory-Reset/m-p/282768#M14158 PhoneBoy 2026-09-24T14:31:03Z