topic Re: Intermittent Ping Drops After Quantum Spark R82 Upgrade in Spark Firewall (SMB)

Intermittent Ping Drops After Quantum Spark R82 Upgrade

TSOL — Sun, 17 May 2026 13:41:11 GMT

Hello Experts,

After upgrading a Quantum Spark 2000 series appliance from R81.10.10 to R82, we started seeing intermittent ping drops.

The issue did not occur on R81.10.x. ICMP packet loss occurs irregularly for about 30 seconds, then recovers, but happens again later.

Environment:

Product: Quantum Spark 2000 series
Version: R81.10.10 → R82.00.10 (Build 998001562)
Management: Cloud-managed
Cluster: No

No obvious configuration changes were made other than the firmware upgrade.

Has anyone experienced a similar issue after upgrading to R82?

Are there any known issues, recommended fixes, hotfixes, or settings we should check?

Thank you.

Re: Intermittent Ping Drops After Quantum Spark R82 Upgrade

Alex- — Sun, 17 May 2026 14:21:53 GMT

The latest build of R82.00.10 is 2133. See sk184357.

Re: Intermittent Ping Drops After Quantum Spark R82 Upgrade

Chris_Atkinson — Sun, 17 May 2026 14:35:32 GMT

Agree with Alex, if the problem persists after upgrading please consult TAC to troubleshoot further.

Re: Intermittent Ping Drops After Quantum Spark R82 Upgrade

Lesley — Sun, 17 May 2026 18:05:33 GMT

If ping issue occurs, you test from client behind towards internet? Or from firewall towards internet? Any other issues?

What if you ping next hop IP (isp router)? Try couple tests. If you suspect firmware upgrade I would also recommend to upgrade to latest image.

After that TAC case. I know for certain specific issue a new image is available via TAC only. Only one way to get it, open TAC case maybe this is a known issue. I also expect soon a new image.

Re: Intermittent Ping Drops After Quantum Spark R82 Upgrade

Tom_Hinoue — Mon, 18 May 2026 07:11:47 GMT

Also, direct upgrade from R81.10.10 to R82.00.XX is not supported.

See sk184492.
https://support.checkpoint.com/results/sk/sk184492

It is recommended that you take a 2 step upgrade starting from R81.10.17 (B4721) first before upgrading to R82.
As others already mentioned, for R82.00.XX It's recommended to upgrade to the latest GA build which is B2133.