https://community.checkpoint.com/t5/Spark-Firewall-SMB/VoIP-and-Softphone-Configuration-Issues-Check-Point-1500-Series/m-p/259379#M13329 <P>Hi there<BR /><BR /></P><P>We recently (yesterday) installed a&nbsp;<STRONG>Check Point 1500 Series appliance - Quamtum Spark</STRONG>, embedded in the network. The solution is generally functional; however, we are facing difficulties configuring the following services:</P><UL><LI><P><STRONG>Softphone</STRONG> – We have a call center for public support. When the call center workstations are connected to the network that passes through the firewall, they are able to <STRONG>make outbound calls</STRONG>, but they <STRONG>cannot receive incoming calls</STRONG> from customers.</P></LI><LI><P><STRONG>VoIP</STRONG> – The internal phones are not working.</P></LI></UL><P>We have already reviewed the configurations, firewall rules, but so far without success.</P><P>Could someone support us with the correct configuration of these services on the appliance!</P> Wed, 08 Oct 2025 10:07:00 GMT AfterMath 2025-10-08T10:07:00Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/VoIP-and-Softphone-Configuration-Issues-Check-Point-1500-Series/m-p/259379#M13329 <P>Hi there<BR /><BR /></P><P>We recently (yesterday) installed a&nbsp;<STRONG>Check Point 1500 Series appliance - Quamtum Spark</STRONG>, embedded in the network. The solution is generally functional; however, we are facing difficulties configuring the following services:</P><UL><LI><P><STRONG>Softphone</STRONG> – We have a call center for public support. When the call center workstations are connected to the network that passes through the firewall, they are able to <STRONG>make outbound calls</STRONG>, but they <STRONG>cannot receive incoming calls</STRONG> from customers.</P></LI><LI><P><STRONG>VoIP</STRONG> – The internal phones are not working.</P></LI></UL><P>We have already reviewed the configurations, firewall rules, but so far without success.</P><P>Could someone support us with the correct configuration of these services on the appliance!</P> Wed, 08 Oct 2025 10:07:00 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/VoIP-and-Softphone-Configuration-Issues-Check-Point-1500-Series/m-p/259379#M13329 AfterMath 2025-10-08T10:07:00Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/VoIP-and-Softphone-Configuration-Issues-Check-Point-1500-Series/m-p/259385#M13330 <P>To allow the community to assist could you please share more details of the VoIP solution used and the version/build of firmware the appliance is deployed with?</P> Wed, 08 Oct 2025 10:19:03 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/VoIP-and-Softphone-Configuration-Issues-Check-Point-1500-Series/m-p/259385#M13330 Chris_Atkinson 2025-10-08T10:19:03Z