topic Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud in Spark Firewall (SMB)

Quantum Spark upgrade procedure when managed by Smart-1 Cloud

TSOL — Fri, 03 Oct 2025 08:16:03 GMT

Hello Team

I would like to ask about the upgrade procedure for Quantum Spark.

The version is R81.10.10.
In my environment, the policies are managed by Smart-1 Cloud.
In the Quantum Spark Web Console, I can see the “Check Now” button, but the “Update Now” button does not appear.

In this situation, what is the correct way to upgrade the Quantum Spark?
If anyone has encountered the same situation or knows the procedure, your advice would be greatly appreciated.

Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud

PhoneBoy — Fri, 03 Oct 2025 18:01:58 GMT

This can be done through SmartConsole.
Right-click on the relevant gateway object in the Gateways and Servers view and select Actions > Version Upgrade.

Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud

cRealix — Fri, 03 Oct 2025 20:43:37 GMT

Hi, unfortunately PhoneBoy is not possible. With Smart-1 Cloud, among the various limitations (see limitations here), it is not available from the Smart Console.

To perform the updates, you can use the local interface of the Spark gateway and upload the Local Installation package, for example the current release available here: sk183153.

Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud

PhoneBoy — Fri, 03 Oct 2025 22:15:33 GMT

Ah, I should have checked that first, thanks for the correction.
If you're not seeing the relevant options on the local interface @TSOL I suggest contacting TAC.

Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud

the_rock — Sat, 04 Oct 2025 17:36:40 GMT

You are absolutely correct @TSOL . I also worked with a client who had this problem and TAC helped them fox it. They never told me what was done (I should have asked them afterwards, but totally forgot), but TAC case and remote session is your best bet.

Best,

Andy

Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud

TSOL — Wed, 08 Oct 2025 02:47:45 GMT

The TAC told me that the upgrade can be performed by following the “Upgrading in SmartConsole” section in the procedure on this URL.

R81.10.X Quantum Spark 1500, 1600, 1800, 1900, 2000 Appliances Centrally Managed Administration Guide

So, I’ll try this method next time.

Thank you for your advice and support.

Re: Quantum Spark upgrade procedure when managed by Smart-1 Cloud

the_rock — Wed, 08 Oct 2025 02:49:32 GMT

Thanks for the update!