topic Re: Quantum Spark: "expire license" shown on Smart-1 Cloud in Spark Firewall (SMB)

Quantum Spark: "expire license" shown on Smart-1 Cloud

TSOL — Wed, 24 Sep 2025 05:23:06 GMT

Hello Team

we are using Quantum Spark connected to Smart-1 Cloud.
Initially, the environment was built with an evaluation license, and later switched to a production license.

However, once the evaluation license expired, the status on Smart-1 Cloud turned yellow and shows "expire license".

Setup: Quantum Spark (R81.20) + Smart-1 Cloud
License: Evaluation license → switched to production license
Issue: Smart-1 Cloud continues to show "expire license"
Current status:
- On the Quantum Spark side (Gaia Embeded UI), the production license seems to be properly recognized
- Official procedure sk179704 (using the cplic command) cannot be executed on Quantum Spark

On Quantum Spark, the cplic command is not available, and therefore sk179704 cannot be executed.
In this case, is there any procedure to clear the "expire license" status on Smart-1 Cloud?

If anyone has experienced the same situation, or knows of an official solution, I would greatly appreciate your advice.

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

G_W_Albrecht — Wed, 24 Sep 2025 09:17:50 GMT

Did you try to disconnect the Spark from Cloud SMP and connect again ? That should fix the issue.

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

the_rock — Wed, 24 Sep 2025 10:30:27 GMT

Just call Account services, they will fix it for you. Customer told me while back they did that, but not sure what was exactly followed to fix it. For what is worth, its purely cosmetic, does not affect any traffic.

Andy

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

G_W_Albrecht — Wed, 24 Sep 2025 10:49:36 GMT

On Quantum Spark, the cplic command IS available:

[Expert@sweet-sixteen]# cplic

Usage:

cplic put ...

cplic del [-F <output file>] <signature>

cplic print ...

cplic check ...

cplic contract ...

cplic send_license -Trigger ENTMGR event which send local license data to MGMT CPD ENTMGR addon

cplic esc_db_complete -Trigger ENTMGR event which Update entitlement data and activation status (execute $CPDIR/bin>/esc_db_com)

cplic is_pnp -Test if trial period license is active

sk179704 is not about Embedded GAiA !

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

TSOL — Wed, 25 Feb 2026 14:08:26 GMT

Thank you very much for your response.
After consulting with TAC, I was advised to follow the instructions in (Check Point Tech Writers removed the link to an obsolete SK article), so I am planning to proceed accordingly.

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

the_rock — Fri, 03 Oct 2025 09:40:03 GMT

That sk looks promising, hope it works for you.

Andy

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

the_rock — Mon, 06 Oct 2025 19:07:12 GMT

Hey @TSOL

Were you able to figure this out?

Best,

Andy

Re: Quantum Spark: "expire license" shown on Smart-1 Cloud

Tom_Hinoue — Tue, 07 Oct 2025 00:18:12 GMT

Hi @TSOL

If you are experiencing this on a centrally managed spark appliance, this was finally fixed by software side in our SR case.
I was informed by TAC/RnD that the existing workarounds are only temporary so the permanent fix is to upgrade the firmware.

Quantum Spark Gateway Displays Incorrect License Expiration Warning in Smart Console
https://support.checkpoint.com/results/sk/sk183900

I confirmed this fix is included in the latest GA replacement (R81.10.17 Build 996004721).
Since this is a gateway originated issue, I think it will work the same even with Smart-1 Cloud.

I tested on onprem and it worked like a charm 🙂