topic Re: SMB 1550 Appliance Password Error in Spark Firewall (SMB)

SMB 1550 Appliance Password Error

Saranya_0305 — Fri, 23 May 2025 06:44:16 GMT

Dear Team,

I have a cluster setup of Quantum Spark 1550 Appliance.

Recently I have got a message in CLI that admin password is expires in X days.

I have successfully changed the password for FW1 using below command

> set user admin type admin password <password>

But when I try to change the password for FW2.The below message was showing.

"Could not set administrator:You must change the password"

For reference I have attached the screenshot

Now I want to set the same password which was set for FW1.

Please suggest me in this

Regards,

SaranysTreams

Re: SMB 1550 Appliance Password Error

sigal — Sun, 25 May 2025 04:50:17 GMT

Hi,
Which firmware version is installed on the cluster gateways? Is the cluster managed locally or centrally?

Thanks.

Re: SMB 1550 Appliance Password Error

Chris_Atkinson — Wed, 28 May 2025 14:57:30 GMT

Did you try simply:

set administrator username <username> password ?

https://sc1.checkpoint.com/documents/SMB_R81.10.X/CLI/EN/Content/Topics/set-administrator-username-password.htm?Highlight=set%20administrator%20

Re: SMB 1550 Appliance Password Error

Saranya_0305 — Mon, 26 May 2025 04:33:53 GMT

Hi,

It was managed centrally and firmware installed was R81.10.15 (996003749).

Regards,

Saranya

Re: SMB 1550 Appliance Password Error

Saranya_0305 — Mon, 26 May 2025 04:39:51 GMT

Hi,

When I try the set administrator username <username> password ? command, the below message was showing.

"Could not set administrator password: Field must have a value"

For reference added the screenshot.

Regards,

Saranya

Re: SMB 1550 Appliance Password Error

Chris_Atkinson — Mon, 26 May 2025 04:40:06 GMT

Potentially this process will help if you are still stuck.

sk119633: How to reset the Admin mode password on a Centrally Managed SMB / Quantum Spark appliance from a Management Server

Re: SMB 1550 Appliance Password Error

PhoneBoy — Tue, 27 May 2025 16:33:18 GMT

Suggest a TAC case here.

Re: SMB 1550 Appliance Password Error

G_W_Albrecht — Wed, 28 May 2025 12:20:30 GMT

Wortks for me like this:

sweet-sixteen> add administrator username NeuAdmin permission read-write 
sweet-sixteen> set administrator username NeuAdmin password 
Enter password: 
Enter password (again): 
sweet-sixteen>

Re: SMB 1550 Appliance Password Error

Saranya_0305 — Thu, 29 May 2025 06:33:19 GMT

Hi,

Thank you for heads up!

Is there any solution that with out adding new user as admin?

Regards,

Saranya

Re: SMB 1550 Appliance Password Error

Saranya_0305 — Thu, 29 May 2025 07:18:35 GMT

Hi,

Thank you for heads up!

Is there any solution that with out adding new user as admin?

Regards,

Saranya

Re: SMB 1550 Appliance Password Error

Chris_Atkinson — Thu, 29 May 2025 12:04:15 GMT

Besides working with TAC?

You could try resetting the unit or upgrading to R81.10.17 depending on how radical you want to be.