topic Re: Experiencing Issues with Internet from 1555 appliance in Spark Firewall (SMB) https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238418#M11965 <P>Anything in the logs ? Is this really a disconnection from the network or does the device not get into the internet during this time ?</P> Mon, 13 Jan 2025 14:47:32 GMT G_W_Albrecht 2025-01-13T14:47:32Z Experiencing Issues with Internet from 1555 appliance https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238364#M11963 <P>We are currently making use of <LI-PRODUCT title="Quantum Spark (SMB)" id="smb"></LI-PRODUCT>&nbsp;1555 appliance as our gateway security. We have been experiencing issues where the employee's devices get disconnected from the network for a few seconds. Could this issue be from a configuration on the box? QOS is enabled</P> Mon, 13 Jan 2025 12:07:11 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238364#M11963 jaycodex 2025-01-13T12:07:11Z Re: Experiencing Issues with Internet from 1555 appliance https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238408#M11964 <P>What steps are taken to troubleshoot? You say lose connection to network. They lose like there WiFi connection to the box? Or are they connected via cable. SSID still reachable? Able to ping internet and or resolve DNS?&nbsp;</P> <P>Maybe start with health check of this unit with DoctorSpark maybe there something pops up:</P> <P><A href="https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/DrSpark.htm" target="_blank">https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/DrSpark.htm</A></P> Mon, 13 Jan 2025 14:15:20 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238408#M11964 Lesley 2025-01-13T14:15:20Z Re: Experiencing Issues with Internet from 1555 appliance https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238418#M11965 <P>Anything in the logs ? Is this really a disconnection from the network or does the device not get into the internet during this time ?</P> Mon, 13 Jan 2025 14:47:32 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/Experiencing-Issues-with-Internet-from-1555-appliance/m-p/238418#M11965 G_W_Albrecht 2025-01-13T14:47:32Z