topic Re: I can't perform the IPS update - Notification Error in Spark Firewall (SMB)

I can't perform the IPS update - Notification Error

rsantos1 — Mon, 30 Dec 2024 17:33:35 GMT

Hello,

I can't make the update available for my checkpoint firewall.

When I try to download it doesn't match.

A notification appears below.

Device: Quantum Spark 1570 Appliance
Firmware version: R81.

Can you help me?

Re: I can't perform the IPS update - Notification Error

the_rock — Mon, 30 Dec 2024 18:09:01 GMT

I cant really say if this will work for your specific case, but one time customer had this exact issue, TAC suggested them to install latest version and reboot and after that worked fine.

Andy

Re: I can't perform the IPS update - Notification Error

Lesley — Mon, 30 Dec 2024 18:20:11 GMT

Let's test if this works:

wget https://updates.checkpoint.com

wget https://usercenter.checkpoint.com

Check if license for IPS is still active:

Home > License.

Or check on CLI: cplic print

ips stat

Re: I can't perform the IPS update - Notification Error

the_rock — Mon, 30 Dec 2024 19:21:54 GMT

Let me build quick demo point lab and see.

Andy

Re: I can't perform the IPS update - Notification Error

the_rock — Mon, 30 Dec 2024 19:35:59 GMT

Just spun up demo point lab and I see in R81.10.10, issue does not appear to be there, so maybe worth update to that version if you are not already on it?

Andy

Re: I can't perform the IPS update - Notification Error

rsantos1 — Mon, 30 Dec 2024 21:37:41 GMT

Hello,
I already had this version installed.

The problem happens the same way.

Re: I can't perform the IPS update - Notification Error

the_rock — Tue, 31 Dec 2024 00:02:51 GMT

Even after reboot?

Re: I can't perform the IPS update - Notification Error

PhoneBoy — Tue, 31 Dec 2024 00:50:56 GMT

Have you opened a TAC case, as suggested by the error?

Re: I can't perform the IPS update - Notification Error

the_rock — Tue, 31 Dec 2024 15:26:41 GMT

I would say if you rebooted and still does not work, TAC case is your best option.

Andy

Re: I can't perform the IPS update - Notification Error

G_W_Albrecht — Tue, 07 Jan 2025 12:58:43 GMT

Do you have R81.10.10 Build 996002993 installed ? Is this locally managed ?