topic Re: License update in Spark Firewall (SMB)

License update

velo — Fri, 22 Nov 2024 11:40:07 GMT

I have several SMB appliances with the security features enabled which are centrally managed. I have renewed the licensing for all of them but they are still showing as expired on the device on the SMS server.

I thought these updated the status automatically. Is there anything I can do to refresh this status?

Thanks

Re: License update

the_rock — Fri, 22 Nov 2024 12:01:47 GMT

What does it show when you run cplic print on ssh? I assume its probably wrong status on mgmt, if it shows like that on all of them. Did you try cprestart or rebooting the mgmt server?

Andy

Re: License update

velo — Fri, 22 Nov 2024 12:17:40 GMT

Hi Andy

It shows the incorrect date as well (same as on MGT server) The licenses were only renewed very recently so I'm wondering if there is a delay.

cprestart on the gateway or management? I can try to restart management.

Thanks

Re: License update

the_rock — Fri, 22 Nov 2024 12:22:05 GMT

I dont think that should matter, because when you apply new license, its instant, does not take any time to become active, if you will.

Are you allowed to do quick remote? If so, I can send you the link in a private message...let me know.

Andy

Re: License update

G_W_Albrecht — Fri, 22 Nov 2024 13:16:39 GMT

I did happen to see this issue a couple of times:

- what is displayed in SMB WebGUI License tab ?

- what is displayed by cplic print on SMB CLI ?

Last working solution for a similar issue was:

Run the following commands on the Management Server:
1. # cd $CPDIR/database/
2. # cp entitlement_status_collector_db.C entitlement_status_collector_db.C.bkup
3. # cpstop; rm entitlement_status_collector_db.C;cpstart
Run the following commands on the gateway:
1. # cd $CPDIR/database/
2. # cp entitlement_status_collector_db.C entitlement_status_collector_db.C.bkup
3. # cpstop; rm entitlement_status_collector_db.C;cpstart
Wait for 10 minutes and check the license status in the SamrtConsole
Reboot SMS
Install policy

Re: License update

G_W_Albrecht — Mon, 25 Nov 2024 14:24:13 GMT

Did you download and install the licenses maually ? Try that and use cplic to delete the old license.