topic Re: Application and URL blade and the anti bot blade update issue in Spark Firewall (SMB)

Application and URL blade and the anti bot blade update issue

yasindu — Fri, 25 Oct 2024 00:28:17 GMT

Application/URL blade and anti bot blade updates not happen after the restore process. it shows update services unreachable warning. Even I reboot the firewall not this issue get sorted out. what can be the reason for this issue?

Re: Application and URL blade and the anti bot blade update issue

the_rock — Fri, 25 Oct 2024 00:46:59 GMT

Does the fw have connectivity? ie can you ping google dns 8.8.8.8?

Andy

Re: Application and URL blade and the anti bot blade update issue

yasindu — Fri, 25 Oct 2024 00:49:31 GMT

Yes, I tried to ping 8.8.8.8 and it was succeed.

Re: Application and URL blade and the anti bot blade update issue

the_rock — Fri, 25 Oct 2024 00:52:00 GMT

Can you ping/resolve updates.checkpoint.com?

Andy

Re: Application and URL blade and the anti bot blade update issue

yasindu — Fri, 25 Oct 2024 00:54:33 GMT

Yes, It was also success. I attached screenshot with this.

Re: Application and URL blade and the anti bot blade update issue

the_rock — Fri, 25 Oct 2024 01:03:41 GMT

I know there is cpstat command you can run to check this, but cant recall the flag now...if you just type cpstat, you will see all the options. I think cpstat -f subscription_status or something like that.

Andy

Re: Application and URL blade and the anti bot blade update issue

yasindu — Fri, 25 Oct 2024 01:15:02 GMT

I tried this and please find the attachment regarding this.

Re: Application and URL blade and the anti bot blade update issue

PhoneBoy — Fri, 25 Oct 2024 19:48:44 GMT

This is the canonical way to verify connectivity in this case: https://support.checkpoint.com/results/sk/sk83520
If you're still having unresolved issues, please open a TAC case.

Re: Application and URL blade and the anti bot blade update issue

Dafna — Sat, 26 Oct 2024 09:22:17 GMT

Hi,

What is the status of the internet connection?

Can you please send the output of cat /storage/appi/update/Version?

Thanks,

Dafna

Re: Application and URL blade and the anti bot blade update issue

the_rock — Sat, 26 Oct 2024 11:06:37 GMT

I would follw sk Phoneboy send and see if all checks out.

Andy

Re: Application and URL blade and the anti bot blade update issue

yasindu — Sat, 26 Oct 2024 12:25:42 GMT

I pinged 8.8.8.8 and update.checkpoint.com successfully; there were no connectivity issues. The Antivirus and IPS engines updated successfully. However, only the Application Control and Anti-Bot blades are experiencing this issue. I have attached a screenshot with the output of the command cat /storage/appi/update/Version. Thank you.

Re: Application and URL blade and the anti bot blade update issue

the_rock — Sat, 26 Oct 2024 12:30:06 GMT

But did you follow the steps from the sk Phoneboy gave?

Andy

Re: Application and URL blade and the anti bot blade update issue

yasindu — Sat, 26 Oct 2024 17:42:28 GMT

Yes, I tried most of the commands related to the Application Control blade and Anti-Bot blade. All the commands worked fine except for the bot detection command. However, it still connected to the server successfully. I have also opened a TAC case for this. Thank you.

Re: Application and URL blade and the anti bot blade update issue

the_rock — Sat, 26 Oct 2024 17:58:39 GMT

Fair enough. Let us know how it gets solved. Just curious, does rebooting the fw change anything?

Andy

Re: Application and URL blade and the anti bot blade update issue

yasindu — Sun, 27 Oct 2024 02:50:38 GMT

Sure I will. Thank You.