topic Get a "USER DEFINED PNOTE" message a failover from spark 1800 HA in Spark Firewall (SMB)

Get a "USER DEFINED PNOTE" message a failover from spark 1800 HA

ken2 — Fri, 25 Oct 2024 01:51:31 GMT

Hi,

I have 2 of the spark 1800 devices and running on HA using the local managed mode, the information such as local user setting and firewall policy between both spark 1800 are synced correctly. I did a failover test on the primary spark 1800 to the second one, once the action finished and I did some nat setting on the second spark 1800 (now become the primary), I found out the edited configuration cannot be synced to the first spark 1800. When I look into the HA view diagnostics, it shows a "USER DEFINED PNOTE" message. I would like to know how to make them synced together again? Thank you very much.

Regards,

Kenneth

Re: Get a "USER DEFINED PNOTE" message a failover from spark 1800 HA

AkosBakos — Fri, 25 Oct 2024 10:28:49 GMT

Hi,

The cluster is active /standby?

What does #cphaprob syncstat say (in expert mode)

How muck is the #uptime?

Akos

Re: Get a "USER DEFINED PNOTE" message a failover from spark 1800 HA

sigal — Mon, 28 Oct 2024 07:50:51 GMT

Hi Kenneth,
1. What is the output of:
cphaprob stat
cphaprob -a if
2. Do you manage these gateways with Spark Management?
3. How did you notice that NAT changes were not synced to other member?
4. How did you trigger the failover?

Thanks.