https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228487#M11525 <P>Suggest upgrading to the latest firmware (R81.10.15).<BR />If the problem persists, a TAC case is probably in order.</P> Mon, 30 Sep 2024 14:29:19 GMT PhoneBoy 2024-09-30T14:29:19Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228451#M11521 <P>Hello,</P><P>We're using checkpoint&nbsp;<SPAN>Quantum Spark&nbsp;</SPAN>1590 Appliance, version R81.10.08,</P><P>Keep getting this error:</P><P>"System Error</P><P>An internal error has occurred.</P><P>If the problem persists, contact Check Point Technical Assistance Center</P><P>Failed to retrieve logs"</P><P>Is there a way to fix it?</P><P>&nbsp;</P><P>&nbsp;</P><DIV class="">&nbsp;</DIV><P>&nbsp;</P> Mon, 30 Sep 2024 12:37:14 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228451#M11521 bezeq_int 2024-09-30T12:37:14Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228487#M11525 <P>Suggest upgrading to the latest firmware (R81.10.15).<BR />If the problem persists, a TAC case is probably in order.</P> Mon, 30 Sep 2024 14:29:19 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228487#M11525 PhoneBoy 2024-09-30T14:29:19Z https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228515#M11527 <P>I would say, first, maybe try reboot, if that fails, upgrade. If that fails too, yes, contact TAC.</P> <P>Andy</P> Mon, 30 Sep 2024 16:51:31 GMT https://community.checkpoint.com/t5/Spark-Firewall-SMB/checkpoint-System-error-failed-to-retrieve-logs/m-p/228515#M11527 the_rock 2024-09-30T16:51:31Z