topic Receiving Web Server Error When logging in and viewing Connected Device Reports in Spark Firewall (SMB)

Receiving Web Server Error When logging in and viewing Connected Device Reports

actwon — Tue, 03 Sep 2024 13:44:41 GMT

Receiving Web Server Error When logging in and viewing Connected Device Reports. I'm running R81.10.10. I have seen other posts about older versions doing this and provide a CLI work around, but I am not looking for that. I see this in my messages file when I log in as well as when I run a 'Wireless Active Devices report:'

user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725370806)

Any help is appreciated

Nathan

Re: Receiving Web Server Error When logging in and viewing Connected Device Reports

PhoneBoy — Tue, 03 Sep 2024 14:42:31 GMT

Are you experiencing an issue running the reports and you believe this message has something to do with it?

Re: Receiving Web Server Error When logging in and viewing Connected Device Reports

actwon — Tue, 03 Sep 2024 15:14:57 GMT

Forgot to add I am on R81.10.10 (996002945)

Yes. I receive this error at login and while running the Wireless Active Devices and Assets. The log reference number changes as it relates to the log I am attempting to pull. Here are all of the lines in /var/log/messages related to the reports I am trying to run (including the initial login to the appliance):

2024 Sep 3 11:00:39 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375639)
2024 Sep 3 11:01:02 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375662)
2024 Sep 3 11:01:27 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375687)
2024 Sep 3 11:01:38 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725375698)
2024 Sep 3 11:07:05 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725376025)
2024 Sep 3 11:07:13 mtfw03 user.err root: [System error] CODE_SYS_ERROR (000.000.000) - /usr/local/share/lua/5.1/app/model/activeHosts.lua:0: attempt to index a nil value (Log reference: 1725376033)

Re: Receiving Web Server Error When logging in and viewing Connected Device Reports

PhoneBoy — Tue, 03 Sep 2024 15:32:29 GMT

Your best bet is probably to engage TAC here: https://help.checkpoint.com

Re: Receiving Web Server Error When logging in and viewing Connected Device Reports

actwon — Tue, 03 Sep 2024 16:13:29 GMT

Thank you.

Re: Receiving Web Server Error When logging in and viewing Connected Device Reports

mva — Fri, 13 Dec 2024 12:15:58 GMT

Hello Actwon!

Faced same errors in messages yesterday, what TAC said about it on 81.10 versions?