topic Re: Dr. Spark report - dispatchers and cores is incorrect in Spark Firewall (SMB)

Dr. Spark report - dispatchers and cores is incorrect

DeeAbrams — Wed, 13 Mar 2024 08:51:27 GMT

I have 4 Spark 1800 appliances. The Dr. Spark report is showing an error for "CoreXL and Dispatchers". It says,

Test failed.
The numbers of CoreXL instances, dispatchers and cores is incorrect.
They should hold the following: #CoreXL instances + #Dispatchers = #Cores.
On this gateway: #CoreXL instances = 10.
#Dispatchers = 6.
#Cores = 12.

However, CPView is shown below.

# fw ctl affinity -l -r
CPU 0: fw_0 (active)
CPU 1: fw_1 (active)
CPU 2: fw_2 (active)
CPU 3: fw_3 (active)
CPU 4: fw_4 (active)
CPU 5: fw_5 (active)
CPU 6: fw_6 (active)
CPU 7: fw_7 (active)
CPU 8: fw_8 (active)
CPU 9: fw_9 (active)
CPU 10:
CPU 11: WAN
All: iked iked

Not sure what the others mean and I don't see cpconfig on the Spark appliances.

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Wed, 13 Mar 2024 09:56:05 GMT

Ill check it

Re: Dr. Spark report - dispatchers and cores is incorrect

Chris_Atkinson — Wed, 13 Mar 2024 10:01:28 GMT

Which firmware version & build are these 1800s installed with?

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Wed, 13 Mar 2024 10:34:41 GMT

Hi, seems that you are using an old version. But I'm concerned that it wasn't updated to the latest one (always takes the latest from the cloud), can you share an email or something - to send me the report itself?

Re: Dr. Spark report - dispatchers and cores is incorrect

DeeAbrams — Wed, 13 Mar 2024 13:12:31 GMT

This issue was first discovered in R81.10.07. We then upgraded to R81.10.10 (996002845) & the issue persists.

Re: Dr. Spark report - dispatchers and cores is incorrect

DeeAbrams — Wed, 13 Mar 2024 13:12:51 GMT

These devices don't have internet connectivity, as they are part of an internal network. So they don't have connectivity to the Checkpoint cloud. This issue was first discovered in R81.10.07. We then upgraded to R81.10.10 (996002845) & the issue persists.

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Wed, 13 Mar 2024 13:06:51 GMT

Make sense, you are using the default version (the old one) we have many versions that we published after.

Contact me and ill guide you on how to install it (even if you do not have Internet connection)

Re: Dr. Spark report - dispatchers and cores is incorrect

DeeAbrams — Wed, 13 Mar 2024 13:14:41 GMT

It was a typo. My bad. The current version on the Spark 1800 that we installed is R81.10.10 (996002845), not R80. Is there a version above R81.10.10 (996002845)?

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Wed, 13 Mar 2024 13:19:21 GMT

I meant Dr. Spark version - this is a tool that not related to any Spark versions.

We managed it in the cloud - so we can upload versions fast and quickly.

The tools (Spark + Load) are for any HW or FW. the logic is inside.

Re: Dr. Spark report - dispatchers and cores is incorrect

DeeAbrams — Wed, 13 Mar 2024 13:35:03 GMT

Dr. Spark version is 992002396, which came pre-installed in R81.10.10.

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Wed, 13 Mar 2024 18:10:32 GMT

In the cloud - 992002419, you have 20+ versions gap...
Need to install it manually

Re: Dr. Spark report - dispatchers and cores is incorrect

Chris_Atkinson — Thu, 14 Mar 2024 00:26:26 GMT

Seems your options here are as follows:

1. Perform offline update process for Dr. Spark in consultation with @ohadp

2. Set proxy settings locally so the appliance can communicate for updates (only if permitted / possible).

3. Ignore the Dr. Spark results (this could be misleading in future if outdated and used for diagnostics purposes)

Re: Dr. Spark report - dispatchers and cores is incorrect

G_W_Albrecht — Thu, 14 Mar 2024 10:16:05 GMT

How is that possible ? I assume that the doctor-smb.sh does the upgrade, or at least when drSMB diag is run, the tool is updated from the internet. But how to update drSMB offline ?

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Thu, 14 Mar 2024 10:19:31 GMT

only if you have the drSMB.sh file copied locally (it will extract all tests and logic into your gw) the UI is already inside the gw version

Re: Dr. Spark report - dispatchers and cores is incorrect

G_W_Albrecht — Thu, 14 Mar 2024 11:18:12 GMT

And that drSMB.sh file is available where ?

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Thu, 14 Mar 2024 12:48:23 GMT

Its in CP domain.
I can create SK with the latest version and instructions on how to install the latest version with no internet access

Re: Dr. Spark report - dispatchers and cores is incorrect

G_W_Albrecht — Thu, 14 Mar 2024 15:04:46 GMT

I think that would be much appreciated !

Re: Dr. Spark report - dispatchers and cores is incorrect

ohadp — Tue, 26 Mar 2024 08:46:52 GMT

Done

Here is the updated “Dr. Spark” topic in the Locally Managed Admin Guide:

https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Locally_Managed/EN/Content/Topics/DrSpark.htm?tocpath=Logs%20and%20Monitoring%7C_____15

The updated topic also appears in the Centrally Managed Admin Guide:

https://sc1.checkpoint.com/documents/SMB_R81.10.X/AdminGuides_Centrally_Managed/EN/Content/Topics/DrSpark.htm?tocpath=Logs%20and%20Monitoring%7C_____9

In the CLI Guide:

https://sc1.checkpoint.com/documents/SMB_R81.10.X/CLI/EN/Content/Topics/Working-with-Dr-Spark.htm?TocPath=Working%20with%20Dr.%20Spark%7C_____0

Re: Dr. Spark report - dispatchers and cores is incorrect

G_W_Albrecht — Tue, 26 Mar 2024 08:55:53 GMT

Very good, i have missed that corrections to tthe CLI Guide for some time now 😉 But i still miss an update command that checks for the most current version !

Re: Dr. Spark report - dispatchers and cores is incorrect

LouisC — Fri, 29 Nov 2024 02:37:20 GMT

It seems that the download link from the admin guide is not working now.

Could you please help to check where can we download the latest Dr. Spark?