topic E84.20 - Windows Client Disconnects in SASE and Remote Access

E84.20 - Windows Client Disconnects

Wayne_Hammond — Mon, 30 Nov 2020 14:56:25 GMT

Hi,

We have noticed the latest Windows update 2004 causes E84.20 to disconnect the PC/Laptop if the user is inactive and the machine locks.

We have had to roll back to an earlier version

Regards

Wayne

Re: E84.20 - Windows Client Disconnects

HPH — Tue, 01 Dec 2020 10:50:08 GMT

Hi all,
we have the same issue. After upgrading to E84.20 the vpn-tunnel is disconnected as soon as the machine is locked. I did not find any hint in the release notes for this behavior.

Regards,
Hanspeter

Re: E84.20 - Windows Client Disconnects

_Val_ — Tue, 01 Dec 2020 12:58:30 GMT

What is the value for do_re_authentication_while_session_is_locked in your trac_client_1.ttm file?

Re: E84.20 - Windows Client Disconnects

Wayne_Hammond — Tue, 01 Dec 2020 13:07:17 GMT

Hi Val,

Where is that file located?

Regards

Wayne

Re: E84.20 - Windows Client Disconnects

_Val_ — Tue, 01 Dec 2020 13:26:57 GMT

Look into sk75221 and sk55502

Re: E84.20 - Windows Client Disconnects

HPH — Tue, 01 Dec 2020 13:41:56 GMT

This value does not exist in the trac_client_1.ttm file. My gateway version is R80.10 , my management runs with R80.40.

Re: E84.20 - Windows Client Disconnects

Wayne_Hammond — Tue, 01 Dec 2020 13:48:30 GMT

Val,

This only affects clients running E84.20.

I am running E83.10 and have no issues

I am not sure changing the FW files will help?

Regards

Wayne

Re: E84.20 - Windows Client Disconnects

_Val_ — Tue, 01 Dec 2020 13:50:55 GMT

I would try this first, and then, if not effective, open a TAC case

Re: E84.20 - Windows Client Disconnects

ramilu — Tue, 05 Jan 2021 08:01:25 GMT

Hi Wayne,

Did you find some solution for this issue either with TAC or by changing the value in the trac file?

Thanks.

Ralitsa

Re: E84.20 - Windows Client Disconnects

AndreiR — Wed, 06 Jan 2021 13:37:13 GMT

Folks,

I apologize for inconvenience.

This is known issue which happens with E84.20. It has already been fixed in E84.30.

It is also listed in Known Limitations and has dedicated SK:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170854

Re: E84.20 - Windows Client Disconnects

ramilu — Tue, 05 Jan 2021 11:21:11 GMT

Many thanks for the prompt reply!

Re: E84.20 - Windows Client Disconnects

Tobias_Moritz — Tue, 05 Jan 2021 11:23:54 GMT

The sk says "The issue happens on E84.20 version only and and has been fixed in E84.30 release."

You say "This is known issue which happens with E84.20 and E84.30. It has already been fixed in E84.40"

What is right? 🙂

Re: E84.20 - Windows Client Disconnects

AndreiR — Wed, 06 Jan 2021 13:37:44 GMT

@Tobias_Moritz , you are correct. It has already been fixed in E84.30. I have updated my original reply.

Re: E84.20 - Windows Client Disconnects

Wayne_Hammond — Wed, 06 Jan 2021 14:02:03 GMT

Thanks all for your replies