topic Re: Connectivity with the Check Point Endpoint Security service is lost in SASE and Remote Access

Connectivity with the Check Point Endpoint Security service is lost

antonisfxvc — Mon, 04 Jan 2021 11:50:25 GMT

Hi Gents,

We are currently experiencing technical difficulties with our VPN Services that is not allowing our staff in certain departments to remote access our servers. We received an error message Connectivity with the VPN service is lost.

This issue affects the remote working employees – Everything was working fine until 31/12/2020 last working day before Christmas.

Updating to the latest version is not possible (I am getting the error message attached). The repair method seems to be not working as well!

Please advise on the next steps!

Re: Connectivity with the Check Point Endpoint Security service is lost

_Val_ — Mon, 04 Jan 2021 12:21:54 GMT

Look here: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk171213

If you still cannot fix this, please open a support call.

Re: Connectivity with the Check Point Endpoint Security service is lost

antonisfxvc — Mon, 04 Jan 2021 15:14:59 GMT

Hi Val,

Many thanks for your fast response! It works for me 🙂

A million thanks, great support.