topic Re: End Point Security VPN Reset local password to Unistall in SASE and Remote Access

End Point Security VPN Reset local password to Unistall

Fernandosilva — Tue, 05 Jan 2021 01:15:50 GMT

Hello everyone!!

I need a help with "Check Point Endpoint Security VPN", in my company we have a lot of notebooks with Client E80.90, We are trying to uninstall this version in our environment, but we need a password to uninstall, and we don't have, We've tried to set up a new password policy using the "SmartEndPoint R80.40" but the notebooks don't accept the new password.

How Can I uninstall the client in Windows 10? There are any way to reset or define a new password in the local machine?

Re: End Point Security VPN Reset local password to Unistall

PhoneBoy — Tue, 05 Jan 2021 02:42:13 GMT

Looks like there was a bug in earlier versions in some situations related to the configured uninstall password.
This can be fixed by upgrading to a more recent version.
See: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk163319&partition=Advanced&product=Endpoint
Because of the VPN issue that's currently advertised on the CheckMates hero banner, you will probably need to apply one of the fixes here first: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk171213
If neither of these help, please open a TAC case.

Re: End Point Security VPN Reset local password to Unistall

Eyal_Magidish — Tue, 05 Jan 2021 06:02:41 GMT

Try using the default uninstall password, if it doesn't work, please work with TAC.

In any way, in case you are running on Win 10, you can use our Capsule VPN solution.

Re: End Point Security VPN Reset local password to Unistall

Guy_Avnet — Tue, 05 Jan 2021 08:29:57 GMT

Hi Fernando,

Note you can still change the uninstall password on the management and then patch/uninstall.

For this, you would need to connect the client to the EP server, the uninstall password will sync, and then you can install the patch.

To get the machine connected, need one of the two:

1. connect it to the LAN

2. use the capsule VPN to get temp connectivity.

It's so important for me to make sure you were able to solve the issue.

My email is avnetg@checkpoint.com. Pls, contact me on any issue you encounter.

We can have also our support assisting you if that's required.

Thanks.

Re: End Point Security VPN Reset local password to Unistall

I_Santos — Thu, 29 Dec 2022 18:59:41 GMT

Hi @Guy_Avnet,

I was in the same scenario as @Fernandosilva. I changed the password inside the Smart Endpoint and did a push operation to repair the client. After this operation was finished, I might be able to uninstall the client with the new password.

Thank you very much!