topic Re: VPN service is down in SASE and Remote Access

VPN service is down

vaila — Wed, 20 Jan 2021 11:30:02 GMT

Dear All

I have this issue on a clinet VPN Endpoint 8430 VPN service is down

I try to reinstall the apllication but dosn't work.

Is impossible to open the client the service is down and is impossible start

I have W10

Re: VPN service is down

_Val_ — Wed, 20 Jan 2021 13:00:09 GMT

Your symptoms are very similar to those mentioned in sk101081. Try following the SK, although it does not mention your particular client version. If does not help, open a TAC service request

Re: VPN service is down

Alex_Sazonov — Wed, 20 Jan 2021 14:32:49 GMT

@vaila

What is build # of Windows 10 (in cmd: winver)?

Do you see Virtual Network Adapter in the Network Connections?

Can you please check what is the service status in Task Manager:

If it's stopped try to run it manually.

Re: VPN service is down

Tami — Thu, 22 Jul 2021 05:41:00 GMT

I have a same problem, And it is not starting manually.

Re: VPN service is down

mirdsky — Thu, 22 Jul 2021 08:03:41 GMT

Hi, how if its stopped then I start it manually, but its still doesnt work?

Re: VPN service is down

the_rock — Thu, 22 Jul 2021 11:43:55 GMT

I had already seen few posts about very similar issues. Question...did this happen by any chance AFTER the windows update, just wondering?

Re: VPN service is down

JohnnyL — Mon, 26 Jul 2021 08:22:26 GMT

I had a similar issue on E85.10 after a windows update. And it seems like sk101081 solved the issue after changing the registry

Re: VPN service is down

TomasPerez — Mon, 26 Jul 2021 18:02:41 GMT

I have the same problem. That occured me after a Windows update. Someone knows the solution?

Re: VPN service is down

AkiYa — Wed, 12 Apr 2023 08:52:51 GMT

For the sake of knowledge, in my case I solved the problem by installing the last version of the VPN client (I could just launch the setup over the current one).

Trying to reinstall the same version didn't solve the issue.

Re: VPN service is down

Chris_Atkinson — Wed, 12 Apr 2023 11:22:04 GMT

Possibly related to sk180845: VPN client fails with error "Connectivity with VPN Service is lost" after April 8, 2023