https://community.checkpoint.com/t5/SASE-and-Remote-Access/EPPatcher-for-users/m-p/109662#M9226 <P>Hello,</P><P>I trust you are all well. I have an issue when running&nbsp;EPPatcher for users. Users are able to enter the admin password needed when running the file, but immediately after clicking the YES button for a reboot another pop up screen (attached) appears prompting user to enter an Admin password. After entering the password an error occurs; agent deploy fails, contact system admin.</P><P>How can I resolve the above issue.</P><P>Regards.</P><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="ADMIN PASS.PNG" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/10432iFB3072898C6C6793/image-size/medium?v=v2&amp;px=400" role="button" title="ADMIN PASS.PNG" alt="ADMIN PASS.PNG" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 03 Feb 2021 11:17:16 GMT PWambua 2021-02-03T11:17:16Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/EPPatcher-for-users/m-p/109662#M9226 <P>Hello,</P><P>I trust you are all well. I have an issue when running&nbsp;EPPatcher for users. Users are able to enter the admin password needed when running the file, but immediately after clicking the YES button for a reboot another pop up screen (attached) appears prompting user to enter an Admin password. After entering the password an error occurs; agent deploy fails, contact system admin.</P><P>How can I resolve the above issue.</P><P>Regards.</P><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><DIV class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="ADMIN PASS.PNG" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/10432iFB3072898C6C6793/image-size/medium?v=v2&amp;px=400" role="button" title="ADMIN PASS.PNG" alt="ADMIN PASS.PNG" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 03 Feb 2021 11:17:16 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/EPPatcher-for-users/m-p/109662#M9226 PWambua 2021-02-03T11:17:16Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/EPPatcher-for-users/m-p/109680#M9227 <P>One of the methods requires the admin password and the client uninstall password which are different.</P> <P>In any case I would recommend consulting TAC for your scenario as may also depend on the client type / version installed.</P> <P>&nbsp;</P> Wed, 03 Feb 2021 12:49:04 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/EPPatcher-for-users/m-p/109680#M9227 Chris_Atkinson 2021-02-03T12:49:04Z