"SNXRC_FileFullPath: failed to fetch user entry" when using snx client

tejp — Wed, 24 Feb 2021 13:04:44 GMT

Hello.

I'm trying to use snx to connect to my companies VPN.
I'm on Linux and have installed snx build 800007075

I've setup the .snxrc file in my $HOME dir with the content:

server <domain of company vpn>
username <my-username-at-the-company>

I've also tried writing the domain and username as command line args

snx -s <domain of company cpn> -u <my-username-at-the-company>

When I run the program with debugging (-g flag) the line "SNXRC_FileFullPath: failed to fetch user entry" is printed and then the program gets a segmentation fault.

What does this error mean? Where is the entry trying to be fetched from?

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edit: Couldn't post a reply for some reason so I'll just edit this question here.

I've solved this problem.

If the nscd service is not running snx will throw you a segmentation fault with not a lot to go on.
You can check with `strace -ff snx -s vpn-emea.navico.com -u <firstname.lastname>`
The error is that the socket file for nscd isn't found. It looks like this (The last part of the output from strace)

connect(3, {sa_family=AF_UNIX, sun_path="/var/run/nscd/socket"}, 110) = -1 ENOENT (No such file or directory)
close(3)                                = 0
socket(AF_UNIX, SOCK_STREAM|SOCK_CLOEXEC|SOCK_NONBLOCK, 0) = 3
connect(3, {sa_family=AF_UNIX, sun_path="/var/run/nscd/socket"}, 110) = -1 ENOENT (No such file or directory)
close(3)                                = 0
statx(AT_FDCWD, "/etc/nsswitch.conf", AT_STATX_SYNC_AS_STAT|AT_NO_AUTOMOUNT, STATX_BASIC_STATS, {stx_mask=STATX_BASIC_STATS|STATX_MNT_ID, stx_attributes=0, stx_mode=S_IFREG|0644, stx_size=365, ...}) = 0
--- SIGSEGV {si_signo=SIGSEGV, si_code=SEGV_MAPERR, si_addr=NULL} ---
+++ killed by SIGSEGV (core dumped) +++
Segmentation fault (core dumped)

The solution is to run
# systemctl start nscd

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"SNXRC_FileFullPath: failed to fetch user entry" when using snx client