topic Checkpoint 84.00 VPN Log on icon in SASE and Remote Access

Checkpoint 84.00 VPN Log on icon

david_K — Mon, 12 Apr 2021 11:18:21 GMT

Afternoon,

I have a user that has reported since we upgraded our Checkpoint VPN to E84.00 he appears to have lost the VPN icon on his laptop log on screen.

The way he usually connects is; power on laptop, windows boots to log on screen, he clicks on VPN icon, then logs in, then logs onto his laptop and continues into Windows.

He is now saying that the padlock is no longer on his laptop log on screen.

Does anyone know if this has been removed?

David Kernaghan

Re: Checkpoint 84.00 VPN Log on icon

_Val_ — Mon, 12 Apr 2021 13:00:13 GMT

Do you have VPN client application both in Applications menu and under System/Uninstall?

Re: Checkpoint 84.00 VPN Log on icon

david_K — Mon, 12 Apr 2021 13:02:45 GMT

Yes, it is there in both places.

Re: Checkpoint 84.00 VPN Log on icon

_Val_ — Mon, 12 Apr 2021 14:18:19 GMT

Does it work if you start it as a regular application?

Re: Checkpoint 84.00 VPN Log on icon

david_K — Mon, 12 Apr 2021 14:20:39 GMT

Yes, it does. Click on it from the program menu, then you will get a padlock icon.

Thanks

David

Re: Checkpoint 84.00 VPN Log on icon

_Val_ — Mon, 12 Apr 2021 14:25:42 GMT

Someone was poking around then. User most probably removed the icon by mistake. You can continue running like that, or even add a shortcut to the desktop for the user, or re-install.

Also, check VPN service and other client related services to make sure they are started with system.

Re: Checkpoint 84.00 VPN Log on icon

david_K — Mon, 12 Apr 2021 14:45:38 GMT

Thanks, but that is not what I was asking.

The user says that there should be a VPN icon on the Windows log on screen, where he enters his credentials to log onto the laptop, and now there isn't.

As stated in the question, the way he usually connects is; power on laptop, windows boots to log on screen, he clicks on VPN icon, then logs in, then logs onto his laptop and continues into Windows. The VPN icon is now not there and I was wondering if it had been removed on purpose.

Thanks

David Kernaghan