topic Re: Application Access - RDP - No Sound Device in SASE and Remote Access

Application Access - RDP - No Sound Device

fphillips — Wed, 10 Jul 2024 19:46:04 GMT

Trying to set users with with RDP via Application Access so clients can RDP into our environment through their browser. Once successfully connected, there is no Audio device available on the client they connect to. Nothing shows installed via device manager. Is audio on the client supported with this connection type?

Re: Application Access - RDP - No Sound Device

the_rock — Wed, 10 Jul 2024 23:45:38 GMT

Im fairly sure sound only works when using native RDP windows app, not through the browser.

Andy

Re: Application Access - RDP - No Sound Device

fphillips — Thu, 11 Jul 2024 12:43:23 GMT

Thanks for the reply! Here's hoping there's a way for this to work, as it's a deal breaker for our project if we can't get sound to work. I'll reach out and see if support has anything to offer. It appears the guacamole gateway may offer some sound support?

https://guacamole.apache.org/doc/gug/troubleshooting.html#cannot-create-static-channel-name-failed-to-load-guac-common-svc-plugin-for-freerdp

Perhaps this doesn't apply to Connect through the browser though?

Thanks again!

Re: Application Access - RDP - No Sound Device

the_rock — Thu, 11 Jul 2024 12:48:24 GMT

I dont believe it would apply : - (

But, yes, I would reach out to support to see what they say.

Andy