topic Re: RemoteAccess errors after installing R80.30 JHF take 236 in SASE and Remote Access

RemoteAccess errors after installing R80.30 JHF take 236

Ryan_St__Germai — Wed, 18 Aug 2021 15:50:33 GMT

Immediately after installing take 236 we observed a very large quantity of the following errors:

remote access client IP address and port were changed

Note that in the logs the IP and port do not change.

It was very evident when looking in Splunk. There seems to be a log from every user who is logged into the VPN every second. No one appears to be disconnecting from the VPN and I am able to run a continuous ping over the tunnel without a drop. We opened a case but wanted to see if others have observed something similar.

Re: RemoteAccess errors after installing R80.30 JHF take 236

_Val_ — Fri, 20 Aug 2021 16:11:35 GMT

You may want to look into sk145895, to see if scenario 4 is your case. Anyhow, this has to be handled by TAC

Re: RemoteAccess errors after installing R80.30 JHF take 236

Aleksandar_Oluj — Wed, 29 Sep 2021 19:09:05 GMT

Same issue here with 236 and 237, open server and 3100 appliance, 2.6 kernel

Re: RemoteAccess errors after installing R80.30 JHF take 236

Ryan_St__Germai — Wed, 29 Sep 2021 19:25:19 GMT

CP support came back after consulting R&D and provided a hotfix. We haven't deployed it because we plan on upgrading to R81 within the next few weeks. Bottom line is someone set a verbosity flag somewhere and these pointless logs are now being generated. No actual problems with the VPN.

Re: RemoteAccess errors after installing R80.30 JHF take 236

Aleksandar_Oluj — Fri, 22 Oct 2021 14:29:03 GMT

Thanks. It seems that this affects 80.40 with latest hotfix as well.

Re: RemoteAccess errors after installing R80.30 JHF take 236

Ryan_St__Germai — Fri, 22 Oct 2021 14:44:50 GMT

No problem. We ended up not installing the provided hotfix because we plan on upgrading to R81 soon. TAC stated that this problem does not exist within the R81 release so we will see.