topic Re: TrGUI.exe - Application Error: 0xc00007b. in SASE and Remote Access

TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Mon, 20 Sep 2021 18:29:42 GMT

Hi, I having this problem when I execute "Check Point Mobile".

TrGUI.exe - Application Error

The application was unable to start correctly 0xc00007b. Click Ok to close the program.

I tried a lot of things: installing Microsoft Visual Studio, Microsoft Visual C++, etc but the error still remains.

My Windows:

Edición Windows 10 Pro N
Versión 21H1
Instalado el ‎21/‎12/‎2020
Compilación del sistema operativo 19043.1237
Experiencia Windows Feature Experience Pack 120.2212.3530.0

Any help?

Thanks in advance!

Regards.

Leandro.

Re: TrGUI.exe - Application Error: 0xc00007b.

G_W_Albrecht — Tue, 21 Sep 2021 07:24:17 GMT

Which version of Check Point Mobile is installed ? Uninstall / reinstall has been tried ?

Re: TrGUI.exe - Application Error: 0xc00007b.

PhoneBoy — Tue, 21 Sep 2021 07:36:24 GMT

What precise version are you attempting to install?
If you're not using E85.30, try that as that is the latest: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk174884
The client you want to install is the E85.30 Remote Access Clients for Windows (listed under the Standalone Clients Downloads).

Re: TrGUI.exe - Application Error: 0xc00007b.

the_rock — Tue, 21 Sep 2021 11:29:45 GMT

You got 2 really good replies, so I would look into what @PhoneBoy and @G_W_Albrecht said. Does issue happen only on that one machine?

Re: TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Tue, 21 Sep 2021 13:10:33 GMT

Hi. I have version E80.80 Build 986005503. The installer is distribuited by the company.

Yes, I unistalled / reinstalled several times.

Thanks!

Re: TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Tue, 21 Sep 2021 13:12:47 GMT

It only happens in one PC (a Virtual Machine), in other I installed without problems.

Re: TrGUI.exe - Application Error: 0xc00007b.

PhoneBoy — Tue, 21 Sep 2021 16:05:01 GMT

E80.80 is an old version that is no longer in support and very likely will not work with the latest and greatest Windows releases.
I would encourage your company to use a supported version.
Please refer to our End of Support policy here: https://www.checkpoint.com/support-services/support-life-cycle-policy/#endpoint-security

Re: TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Tue, 21 Sep 2021 17:51:30 GMT

I also tried with that version but still the same.

Re: TrGUI.exe - Application Error: 0xc00007b.

PhoneBoy — Tue, 21 Sep 2021 19:01:45 GMT

The one TAC case I see on this error suggests this is an error code from the operating system that could have numerous causes.
Unfortunately I did not see any conclusive answers to it.

Re: TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Mon, 27 Sep 2021 15:21:50 GMT

Thanks for your support. My solution was to copy all the .dll files from one Windows to the other. It's working OK!

Re: TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Mon, 27 Sep 2021 15:24:10 GMT

Thanks all for your support.

The solution was to copy all the .dll files from one Windows to the other. It's working OK.

Re: TrGUI.exe - Application Error: 0xc00007b.

swpnlvedak — Sun, 07 Jan 2024 08:17:46 GMT

Hi buddy, i am also getting same error on my windows machine with same configuration that you have, saw the post and found your issue is resolved, can you help me with this. Please any help will be appreciated.

Re: TrGUI.exe - Application Error: 0xc00007b.

Leandro_CP — Mon, 08 Jan 2024 13:35:19 GMT

Hi, in my case the solution was to copy all the .dll files from the host PC to the Virtual Machine.
In my PC I was able to install "Check Point Mobile" with no problem so I copied all.